Job Description

Job Description

Job Description

About Commonwealth Packaging Company

For more than 60 years, Commonwealth Packaging Company (CPC) has been a family-owned and operated business focused on providing custom-branded packaging to discerning retailers and hospitality organizations.

CPC has grown to provide coordinated packaging programs to companies of all size, from small local businesses to international retailers. With offices in Harrisburg (administration and distribution), New York (sales), and San Diego (sales and distribution), our nationwide footprint enables us to provide unparalleled reach and flexibility. To our customers, we distinguish ourselves with our customer service and attention to detail; for our employees, we're focused on ensuring everyone feels like an extension of the family, which is reflected in the long tenure of our employees across all offices.

Overview

As a rapidly growing business, Commonwealth Packaging has complex accounting interactions with our customers - including customer invoicing, processing order payments and credits, and problem resolution. The role of the Accounts Receivable Assistant is to provide flexible support to our accounting/finance/customer service-related functions in the timely and accurate execution of their responsibilities, as well as other duties as assigned.

Reporting Structure

The Accounts Receivable Assistant reports to the Accounts Receivable Manager.

Role Expectations

A successful candidate for the Accounts Receivable Assistant role will have an interest in accounting, good communication skills (both written and verbal), exhibit strong attention to detail, be organized and able to multitask, and be able to act independently with minimal direction. If a candidate excels in the Accounts Receivable Assistant role, there is ample opportunity for advancement to more senior positions within the Accounting/Finance team or elsewhere in the organization.

Key Responsibilities

To further Commonwealth Packaging's plan to grow long-term in a sustainable way, the Accounts Receivable Assistant will be expected to do the following:

• Support Accounts Receivable/Finance/Customer Service
  • Correspond with customers regarding billing, payment issues, credits, adjustments, and general accounting in AR. Meet with AR Manager to review.
  • Apply payments (checks, credit cards, bank transfers) to customer AR accounts.
  • Maintain notes and customer information in AR system including setup of accounts.
  • Troubleshoot issues related to orders that impact customer billing and payments.
  • Conduct payment collection activity with customers including emails, phone calls, aged trial balance review, note management, etc.
  • Assist AR Manager with credit evaluation of new and existing customers.
  • Serve as an ambassador for Commonwealth Packaging with its customers, furthering its reputation for excellence in customer service

• Miscellaneous duties
  • Assist with some customer service / administrative duties as needed
  • When needed, help with other teammates' responsibilities
  • When needed, help in other departments in the Company
  • Other duties as assigned

Required Skills/Qualifications

• High school diploma
• Two years experience in accounts receivable, collection, and/or customer service preferred
• Comfort with technology, particularly the Microsoft Office suite
• Keen attention to detail
• Ability to multitask
• Flexibility and comfort with change
• Curiosity and an interest in the retail packaging industry
• Strong verbal and written communication skills

Commonwealth Packaging Company's Commitment

To facilitate the Accounts Receivable Assistant's success, Commonwealth Packaging will provide ongoing training and support. Specifically, the Executive Leadership Team, Operations Management Team, and other office staff will help train the Accounts Receivable Assistant in product knowledge, CPC systems, and other topics. The Accounts Receivable Assistant should always feel comfortable asking for advice or assistance when needed.

Commonwealth Packaging Company is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Commonwealth Packaging Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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