Job Description

Administrative Assistant

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Due to tremendous growth, we are looking for a dynamic Administrative Assistant who will be responsible for Accounts Receivable and Route Operations to join our team in Los Angeles! (Gardena)

Monday - Friday: Onsite

Pay range: $70,000 - $75,000

Accounts Receivable

• Create and apply credits, research and resolve payment discrepancies, and work closely with field teams for account clarifications.
• Monitor terminated accounts and coordinate with collection agencies as necessary.
• Main point of contact for national accounts and special billing.
• Maintain accurate, compliant financial records and reports.
• Be the liaison between our local Service team, Corporate AR, and customers/

Route Operations & Compliance

• Conduct daily Face-to-Face Check-Ins with Route Sales Drivers to review performance, address issues, and drive customer satisfaction.
• Oversee fleet safety and maintenance, including scheduling service, monitoring truck requirements, and resolving billing issues.
• Perform deep-dive route analysis to identify revenue growth and efficiency opportunities.
• Train, coach, and evaluate Route Sales Drivers to achieve operational goals.
• Collaborate with leadership across departments to align service and operational strategies.
• Support customer onboarding, resolve service concerns, and maintain positive client relationships.

What We're Looking For

• 2+ years of full-cycle accounts receivable experience.
• 1+ years of route sales management or service operations experience.
• Valid DOT medical certification (or ability to obtain within a set timeframe).
• Strong leadership, training, and customer service skills.
• High attention to detail with proven ability to identify and solve operational and financial discrepancies.
• Ability to work independently, meet deadlines, and manage multiple priorities in a fast-paced environment.
• Excellent communication skillswritten, verbal, phone, and in person.

Preferred Competencies

• Salesmanship Ability to identify needs and customer relationship for our products and services
• Leadership The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability
• Knowledge - Practical insight specific to the textile services industry and operations
• Decision Making Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
• Communication Excellent oral, written, phone and face to face communication skills with associates, customers and managers
• Integrity/Accountability/Follow Through Demonstrates commitment to personal productivity and work quality; attends to task from inception to final resolution and accepts personal responsibility for assigned work
• Creativity Looking for new and innovating ways to improve customer satisfaction

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

Job Tags

Similar Jobs