Job Description

Job Description

Job Description

SUMMARY

This position is accountable for the overall success of the hotel, meeting and exceeding revenue measures and ensuring guest satisfaction. The Assistant General Manager will assist the General Manager in supervising all areas of the hotel while maintaining LHG and Hilton brand standards and must achieve superior levels of quality for all clients.

ESSENTIAL DUTIES AND RESPONSIBLITLIES

• Must be trained and able to perform assignments in all hotel departments.
• Assist the General Manager in the development and communication of departmental strategies and goals.
• Educate, train and motivate hotel team while ensuring they have the information, tools and equipment needed to effectively perform their job functions.
• Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
• Provide regular direction and manage hotel operations for all or some of the following areas:
  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Food and Beverage, which may include Breakfast service, Dinner service and/or Catering Events in the conference center.
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure guest rooms/suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.
• Ensure “The Shop” is stocked and maintained in an orderly and appealing manner, ensuring it is compliant with Hilton brand standards. Monitor inventory and order replenishments in a timely and efficient manner, ensuring pricing is set in systems to ensure profitability and monitor continually.
• Establish and implement appropriate service recovery guidelines are in place to ensure the highest Guest Satisfaction Standards (GSS). Respond to guest complaints or concerns in a prompt and professional manner in accordance with Hilton brand and LHG standard.
• Promote teamwork, quality and service through daily communication and coordination with other shifts and departmental management.
• Practice model behavior in leading by example.
• Attend workshops, and certification trainings to ensure compliance with local, State and brand requirements.
• Communicate effectively to all departments on service score goals and achievements
• Effectively control payroll and variable expenditures.
• Monitor inventory and par levels in each department.
• Work one on one with team members to achieve optimal performance results.
• Conduct periodic inspections throughout the hotel focusing on cleanliness and “guest ready” atmosphere.
• Interact with guests, be readily available, and visible during prime time check in and check out hours.
• May be required to work nights, weekends, and/or holidays.
• Assists in hiring, onboarding, training, and evaluating of all team members.
• Is acting as the General Manager when the General Manager is not present
• Perform any other duties as requested by the General Manager

JOB REQUIREMENTS

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Regular and consistent attendance.

EDUCATION and/or EXPERIENCE

High School Graduate or General Education Degree (GED) and/ 1-2 years of Supervisory/Managerial experience preferred; 2 years of previous hotel experience preferred.

COMPANY VALUES

• Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results.
• Build Relationships for Life. At Work. At Home. In the Community.
• Solve It. Deliver results through innovation, creative thinking, and problem solving.
• Have Fun. Perform at Your Best. Celebrate Successes.

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