Job Description
Associate Client Support Representative (Remote) Location Remote in Minnesota : At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. This is a remote role where you will work off-site with occasional onsite visits for training and collaboration. Travel is limited and generally used for team learning and collaboration meetings. Responsibilities: Call Handling
- Inbound calls - High call volume (50-100 calls per day)
- Outbound calls - Product support and customer education
- Log call notes in CRM and JIRA
Customer Relationship Management - Maintain client relationships focused on customer satisfaction and retention
- Educate clients on product and program enhancements
- Maintain and track communication with clients
- Facilitate information flow to all relevant parties
- Flexibility in work schedule is a necessity
- Complete additional projects as assigned
Customer Education - Ongoing product support
- Editor/tool knowledge base and support
- Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting/Case Management - Researching previous and current account activity to resolve issues or answer questions
- Entering issues for Development to further investigate
- Close case and follow up with customer on resolution
Qualifications: - Strong customer service experience
- Bachelor's Degree or equivalent education is preferred
- Ability to work in a fast paced environment
- Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
- Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
- Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
- Digital Marketing experience is a plus
Must be flexible to work any of the below shifts: - 7am to 4pm CST
- 8am to 5pm CST,
- 9am to 6pm CST
- 10am to 7pm CST
Salary : $19/HR Bonus Eligible Benefits Information: Please visit for more information on our comprehensive benefit offerings. #LI-TM1 #LI-Remote Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .
Job Tags
Full time, Local area, Flexible hours, Shift work,