Automotive Sales Consultant for Mercedes Benz of North Olmsted Job at Rafih Auto Group, North Olmsted, OH

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  • Rafih Auto Group
  • North Olmsted, OH

Job Description

Job Description

Job Description

Sales Consultant

Position Summary: Our sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers.

Requirements:

  • Must be 25 year of age or older.
  • Exhibit high level of commitment to customer satisfaction.
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers
  • Know and understand equity and values, and is able to explain depreciation to the customer
  • Valid driver’s license and clean driving record
  • Strong organizational skills
  • Automotive Sales experience is a big plus

Job Responsibilities:

  • Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot
  • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
  • Fully explain product performance, application, and benefits to prospective clients
  • Describe all optional equipment available for customer purchase
  • Offer test drives to all prospects while following dealership procedure to obtain proper identification from customer prior to test drive
  • Establish personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet and exceed those goals
  • Attend product and sales training courses as requested by sales manager
  • Write complete sales orders and process paperwork in accordance with established dealership policies
  • Prepare sold vehicles for customer delivery prior to customer arrival
  • Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
  • Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department
  • Follow up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
  • Not limited to this list of duties

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