Job Description

Digital Brand Ambassador

Our client is building a Brand Ambassador team to support Growth Operations and Marketing in expanding their on-demand delivery ecosystem. This initiative includes promoting a mobile app that delivers in-store goods, as well as food and items from local restaurants.

As a Brand Ambassador, you will engage directly with diverse audiences—including in-store customers, employees, and college students—to drive user engagement and app adoption. Success in this role will be measured by user growth and app usage. Comprehensive training and KPI tracking will be provided.

Responsibilities:

• Represent the brand at local events, festivals, and community engagements.
• Drive app downloads and encourage customer engagement.
• Collaborate with cross-functional teams to execute brand activation events and promotions.
• Provide exceptional customer service to ensure a positive guest experience.
• Lead and mentor team members, fostering a culture of teamwork and service excellence.
• Track performance metrics to refine successful tactics and adjust underperforming initiatives.
• Assist with scheduling and coordinating events and partnerships.
• Identify areas for process improvement and contribute new growth strategies.
• Help manage event activation budgets effectively.
• Actively participate in events, promotions, and customer interactions.

Required Skills & Qualifications:

• Associate degree (2-year degree) required.
• Passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills
• Self-driven, positive, and enthusiastic with a team-oriented mindset.
• Prior experience in customer-facing roles, hospitality, or food service preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Creative thinker with strong problem-solving skills and adaptability.
• Availability for a minimum of 30 hours per week.
• Strong attention to detail and a goal-oriented approach to achieving KPIs.
• Proficiency in Microsoft 365 (Excel, Teams, Outlook, etc.).
• Outgoing personality, energized by engaging with new people.
• Willingness to travel, work non-traditional hours, and occasionally stay overnight for events (Travel & hotel expenses covered).
• Strong organizational and administrative skills.
• Ability to quickly solve problems on the fly.
• Interest in building and improving processes.
• Growth mindset with a willingness to learn new skills and take on new challenges.

Preferred Skills & Experience:

• Experience organizing events with 100+ attendees.
• Data analysis skills (Excel, SQL, Power BI, data visualization).
• Marketing experience (event marketing, social media marketing, CRM).
• Prior experience representing a mass-market brand.
• Previous Brand Ambassador roles.
• Interest in technology, marketing, and growth operations.
• Experience working in cross-functional teams.
• Strong stakeholder management and ability to balance competing priorities.

This role is an exciting opportunity for those passionate about brand engagement, marketing, and community outreach. If you’re a highly motivated, outgoing individual looking to make an impact in a growing digital space, we encourage you to apply!

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