Job Description
Job Description
Job Description
Job Title: Call Center Customer Service Assistant
Job Location: Philadelphia, PA
Department: Customer Service
Reports To: Customer Service Manager
Job Summary: We are seeking a motivated and customer-oriented Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing information, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
Key Responsibilities:
- Answer inbound customer calls and assist with inquiries related to products, services, or account information.
- Provide accurate information regarding products, services, policies, and procedures.
- Process customer orders, requests, and returns accurately.
- Document customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to higher-level support teams when necessary.
- Maintain knowledge of the company's products and services to provide up-to-date information.
- Meet or exceed daily, weekly, and monthly performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Provide excellent customer service while maintaining a positive, friendly, and professional demeanor.
- Collaborate with other departments to address and resolve customer issues.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Strong verbal communication skills with the ability to clearly convey information.
- Active listening skills and empathy for customer concerns.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software, databases, and basic computer applications.
- Strong problem-solving skills with a customer-first approach.
Job Posted by ApplicantPro
Job Tags