Job Description

Springfield Business Journal is seeking a tech-savvy and customer-focused Chat Support Representative to join our dynamic team. In this role, youll be the first point of contact for our readers, subscribers, and business partnersproviding timely, accurate, and friendly support through live chat and digital messaging platforms. This is a great opportunity to grow your career with a respected and trusted voice in regional business journalism.Key Responsibilities:Provide real-time support via live chat, email, and internal messaging platformsAssist customers with subscription management, account issues, and general inquiriesTroubleshoot and escalate technical issues as neededCommunicate updates about products, services, and publications effectivelyMaintain detailed logs of customer interactions in our CRM systemWork collaboratively with editorial, marketing, and support teams to ensure a seamless reader experienceStay informed about our latest features, publications, and services to provide accurate assistanceWhat Were Looking For:Excellent written communication and interpersonal skillsStrong problem-solving ability and a customer-first mindsetAbility to multitask and handle multiple chats at onceComfortable working with digital platforms and customer service softwarePrior customer support or communication experience preferredA proactive attitude and eagerness to learnBenefits:Competitive compensationFlexible remote work optionsHealth, dental, and vision insurance (if full-time)Paid time off and holidaysOngoing training and development opportunitiesPositive, collaborative, and mission-driven team cultureOpportunity to grow within a respected and established media company
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Springfield Business Journal

Job Tags

Full time, Remote job,

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