Job Description

Cloud Support Administrator (TS/SCI) at Piper Companies summary:

The Cloud Support Administrator provides Tier I-III support for classified intelligence cloud security programs, primarily using Microsoft Azure environments. They troubleshoot, resolve system issues, automate tasks with scripting languages, and manage tickets through Remedy and ServiceNow in a 24x7 operational setting. Holding a TS/SCI clearance, the role requires strong customer service skills and experience with cloud-based IT tools and security protocols.

Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.
Clearance : Top secret/SCI required w/ Full Scope Poly (preferred)
Location: Reston, VA, Redmond, WA
Schedule: Shift work - 24x7 operational environment (night shift)
This job opens for applications 9/26/2025. Applications for this job will be accepted for at least 30 days from the posting date
Responsibilities of the Cloud Support Administrator:
• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments
Qualifications of the Cloud Support Administrator:
• Must hold an active TS/SCI clearance
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 (preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor's Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)
Compensation of the Cloud Support Administrator:
• Compensation: $70,000 - $135,000+ based on years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program
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Keywords:

cloud support, TS/SCI clearance, Microsoft Azure, ticketing systems, automation scripting, IT support, cybersecurity, ServiceNow, Remedy, intelligence cloud

Job Tags

Contract work, Shift work, Night shift,

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