Job Description
Job Opportunity At Houston First
Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; is equitable and values different perspectives and backgrounds, and, above all, is respectful to everyone.
Reports To: Vice President, Leisure Market Initiatives
Supervisory Responsibilities
This position has no supervisory responsibilities.
Description Of Duties/Essential Functions
- Attends and represents Houston in 30+ familiarization tours and itineraries annually
- Collaborates with local attractions, hotels, and tourism partners to schedule all fam tour inclusions and ensure a seamless experience for tour participants.
- Assists senior managers and sales managers with various tasks, including data entry, scheduling, budgeting, and marketing.
- Maintains and updates the CRM database with accurate and timely information about partners and contacts.
- Compiles and analyzes feedback from familiarization tours to improve future itineraries and offerings.
- Assists in the planning and execution of the annual State of the Visitor Economy, including logistical support and coordination.
- Provides regular reports on tour outcomes and visitor feedback to senior management.
- Provides excellent customer service by addressing inquiries from industry partners and clients promptly.
- Maintains positive relationships with tourism partners, responding to concerns and requests efficiently.
- Increases professional knowledge and skills by attending tourism-related seminars and training programs.
- Develops and maintains strong relationships with tourism partners and industry stakeholders.
- Attends tourism events and trade shows as necessary.
- Other responsibilities and projects as assigned by management.
Education And Experience
- Bachelor's Degree preferred or applicable experience.
- Minimum of two years in database management, and partnership relationship management is preferred.
- Minimum of two years in Tourism, Hospitality industry experience is preferred.
Knowledge, Skills, And Abilities
- Fluency in English and Spanish is required.
- Strong knowledge of Houston, Harris County as well as surrounding counties and cities (i.e., attractions, hotels, restaurants, traffic routes) is necessary.
- Excellent communication and presentation skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work collaboratively with various stakeholders and partners.
- Strong customer service orientation and problem-solving skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Professional and personable demeanor with a passion for promoting Houston.
Work Environment
- No major sources of discomfort; normal office environment
- Periodically be available for early morning, evenings, and weekend event management.
- Carry and lift boxes of up to 20 lbs.
- Ability to travel to local/trade shows/conventions/conferences/training and development
Houston First
Job Tags
Work at office, Local area, Weekend work, Afternoon shift, Early shift,