Customer Account Representative Job at Vantage Management Group, San Jose, CA

d0p3VE5LdGFOR2x0ZXoveWUyOW5pQVRHK3c9PQ==
  • Vantage Management Group
  • San Jose, CA

Job Description

For those who believe that exceptional service is the ultimate differentiator, Vantage Management Group in Santa Clara presents an opportunity. As a Customer Account Representative for Verizon 5G, you will be the guardian of the customer experience, mastering the art of proactive engagement to ensure every account under your care thrives. As a Customer Account Representative, you will be the strategic partner for customers embracing Verizon's 5G future. The Customer Account Representative role in demystifying service options and maintaining account precision is instrumental in preemptively resolving concerns and solidifying the foundation for ongoing wireless innovation. Key Responsibilities of the Customer Account Representative Manage Verizon 5G customer accounts, resolving service inquiries and connectivity issues with speed, clarity, and professionalism. Recommend Verizon 5G wireless and internet plans that match customer usage, budget, and long-term connectivity goals. Guide customers through 5G enrollment and upgrades, explaining device compatibility, plan tiers, and current promotions with confidence. Process account updates, billing adjustments, and service documentation while maintaining CRM accuracy and compliance. Monitor satisfaction and Verizon 5G usage trends to surface upsell opportunities and share insights that improve campaign performance. Coordinate with internal teams to resolve service issues quickly, ensuring smooth follow-through and reinforcing Verizons reliability.

Job Tags

Similar Jobs

Lucid Staffing Solutions

Travel Cath Lab Technician - $2,506 per week Job at Lucid Staffing Solutions

 ...Lucid Staffing Solutions is seeking a travel Cath Lab Technologist for a travel job in Tulsa, Oklahoma. Job Description & Requirements ~ Specialty: Cath Lab Technologist ~ Discipline: Allied Health Professional ~ Start Date: ASAP ~ Duration: 13 weeks ~... 

All Medical Personnel

Travel Medical Assistant (MA) in Brea, CA Job at All Medical Personnel

 ...Specialty: Medical Assistant Job Description: Answers telephones, greets patients, and updates and files medical records Schedules appointments and arranges hospital and lab services Take Vitals Handles bookkeeping and billing Qualifications: 1-2 years of recent experience... 

Boston University

LMS PLATFORM ADMINISTRATOR, Health Sciences IT & EdTech Job at Boston University

Support the Blackboard Learn and other centralized ed tech platforms, associated LTIs, APIs, plug-ins, multiple data integrations, and interfaces to related applications and information systems. Administer the applications through the graphical user interface, including...

LifeStance Health

Licensed Mental Health Therapist (LCSW, LICSW, LMHC, LMFT) - Franklin, MA Job at LifeStance Health

 ...Part-Time Therapists to join our team! Providers MUST be licensed as an LCSW, LICSW, LMHC or LMFT in Massachusetts. Providers may work a hybrid schedule that includes providing telehealth from a home office. Locations: Arlington, Auburn, Boston, Brookline,... 

Coach

Retail Excellence Manager Job at Coach

Coach is seeking a Retail Excellence Manager for the Southwest region, based in Houston, TX. This role involves driving retail initiatives, collaborating with merchandising and marketing teams, and leading sales strategies to enhance store performance. The ideal candidate...