We are seeking a Customer Service Manager to lead a small team of customer service representatives who work closely with both internal and external customers. This onsite role in the Greater Orlando area is ideal for a strategic thinker with exceptional leadership skills and a proven track record of developing high-performing teams . The ideal candidate will have experience in the medical device or healthcare sector , with familiarity in medical device regulations and industry standards . In this role, you will play a pivotal part in ensuring exceptional customer satisfaction , optimizing service operations, and contributing to the overall success of our organization.
RESPONSIBILITIES:
Team Leadership:
Customer Relationship Management:
Process Improvement:
Data Analysis:
KNOWLEDGE, SKILLS, AND ABILITIES :
Industry Knowledge:
Communication Skills:
Problem-Solving:
Leadership:
CRM Systems:
Technical Aptitude:
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