Customer Service Supervisor Job at Launch Servicing, Sioux Falls, SD

eTVRVk1xcGVNMjVsZlRqL2VHeHRnZ1hCK2c9PQ==
  • Launch Servicing
  • Sioux Falls, SD

Job Description

Job Description:

The Customer Service Supervisor is responsible for inbound and outbound calling queues supporting the Launch Servicing business unit. The Customer Service Supervisor will manage call times, call quality and staff scheduling. The Customer Service Supervisor will assist in the recruiting, hiring, training and ongoing development of Customer Service Representatives. Furthermore, this position requires effective communication of Launch Servicing policy and procedural information via multiple communication channels to and from internal and external parties seeking loan status and updates. The Customer Service Supervisor will serve as the primary point of contact for internal and external escalations. In addition, other responsibilities include allocating daily work, monitoring calls and working closely with business partners and time and performance management.

Responsibilities:

Manage inbound and outbound and allocate the daily pipeline

Be the first point of contact/escalation for employees

Coordinate with cross functional teams

Identify and research inconsistencies within the department

Proactively interact with applicants and team members

Monitor trends, quality, and volume fluctuations

Answer escalation emails, calls and inquiries

Perform time management duties

Set measurable team member goals

Complete 1:1’s with all direct reports monthly and ensure Trimester performance reviews are completed timely

Education & Other Minimum Requirements

Minimum of 2 years in a leadership role

Minimum of 5 years in a call center and/or consumer loan operations role

Experience working with VOIP calling systems and queues

Excellent verbal and written communication skills to articulate file status and outstanding conditions

Bonus points if you have:

Ability to review consumer loan documentation

An eagerness to learn and grow your leadership skills

A drive to succeed, a sense of urgency, and a passion for your work

An all-around team player attitude

Job Tags

Similar Jobs

Ryder System

Truck Driver CDL A Solo Regional Job at Ryder System

 ...Position Description Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us at Ryder in Hartford,...  ...by a Ryder Trained Technician plus Service Employees fuel up our trucks at all 800 Maintenance Facilities. Deliver SOLO... 

Global Food Services Inc

Food safety and quality manager Job at Global Food Services Inc

 ...About Us: Global food services inc. is a growing food processing facility based in Tampa,...  ...producing high-quality products with the highest safety standards. We are looking for a skilled and motivated Food Safety & Quality Manager to join our team and ensure compliance,... 

Sierra7 in

Outpatient Medical Coder Job at Sierra7 in

Outpatient Medical Coder (Healthcare)The Outpatient Medical Coder is responsible for performing remote coding on all outpatient visits and surgical procedures by the Veteran Affairs Health Care System (VAHCS). The medical coder will access the Veteran Affairs VistA/CPRS... 

Groundswell Contact LLC

Political Canvasser Job at Groundswell Contact LLC

 ...Groundswell Contact is seeking energetic and passionate individuals for a paid political canvasser position. As a canvasser, you will be responsible for talking to voters and engaging with them on political causes. This might mean knocking on a voter's door, standing outside... 

Altor Solutions

Truck Driver CDL Job at Altor Solutions

Altor Solutions, a leader in innovative protective packaging, is seeking a dedicated and safety-focused CDL Truck Driver to join our team. As part of our commitment to transportation excellence, you will play a crucial role in ensuring the safe and timely delivery of our...