Job Description:
The Customer Service Supervisor is responsible for inbound and outbound calling queues supporting the Launch Servicing business unit. The Customer Service Supervisor will manage call times, call quality and staff scheduling. The Customer Service Supervisor will assist in the recruiting, hiring, training and ongoing development of Customer Service Representatives. Furthermore, this position requires effective communication of Launch Servicing policy and procedural information via multiple communication channels to and from internal and external parties seeking loan status and updates. The Customer Service Supervisor will serve as the primary point of contact for internal and external escalations. In addition, other responsibilities include allocating daily work, monitoring calls and working closely with business partners and time and performance management.
Responsibilities:
Manage inbound and outbound and allocate the daily pipeline
Be the first point of contact/escalation for employees
Coordinate with cross functional teams
Identify and research inconsistencies within the department
Proactively interact with applicants and team members
Monitor trends, quality, and volume fluctuations
Answer escalation emails, calls and inquiries
Perform time management duties
Set measurable team member goals
Complete 1:1’s with all direct reports monthly and ensure Trimester performance reviews are completed timely
Education & Other Minimum Requirements
Minimum of 2 years in a leadership role
Minimum of 5 years in a call center and/or consumer loan operations role
Experience working with VOIP calling systems and queues
Excellent verbal and written communication skills to articulate file status and outstanding conditions
Bonus points if you have:
Ability to review consumer loan documentation
An eagerness to learn and grow your leadership skills
A drive to succeed, a sense of urgency, and a passion for your work
An all-around team player attitude
...Job Description Anders Group is seeking a travel Cath Lab Technologist for a travel job in Tulsa, Oklahoma. Job Description & Requirements ~ Specialty: Cath Lab Technologist ~ Discipline: Allied Health Professional ~ Start Date: 11/03/2025~ Duration: 1...
...innovative leader in energy efficiency engineering and sustainability consulting, with a focus... ...:* We are seeking a skilled licensed Electrical Engineer to join our team and help... ...calculations, as well as design and layout of power distribution systems, electrical devices...
...Marvin Replacement is our dedicated replacement window and door business where we bring Marvins legacy of quality directly to homeowners... ...and satisfying. Are you a people person with a talent for sales or looking to break into the sales field? Marvin Replacement is...
...passion for AI to lead the next evolution of our global eCommerce test automation platform. This is a unique opportunity for someone... ...staying ahead of AI trends and is eager to apply them to modern software quality engineering. Youll drive the transformation of our Selenium...
...Job Description Job Description Job Summary I'm hiring a full-time baker to join my crew. The focus of this position is the overnight bakeoff of our bread and pastries at my new bakery. General bakery prep work such as scaling, mixing, laminating, and shaping of...