Job Description

Who We Are

The Booth by LoveStream is a fast-growing startup disrupting the event industry by integrating technology into unique guest experiences. We’re a high-energy, fast-paced team focused on growth, and we’re looking for a highly motivated and customer-focused support representative to ensure every client has a smooth and successful rental.

What You'll Do

• Own the customer experience from onboarding to completion —responding to inquiries via phone, email, and chat with professionalism and efficiency.
• Guide customers through the rental process, troubleshooting issues , and providing real-time support to ensure a smooth event.
• Handle high-pressure situations gracefully , including working with customers to find quick, effective resolutions.
• Demonstrate confidence on the phone —many inquiries require real-time problem-solving and clear, friendly communication.
• Track customer interactions in our CRM to ensure no detail is overlooked.
• Collaborate cross-functionally with operations, marketing, and sales teams to resolve customer issues efficiently.
• Identify trends and pain points , proactively suggesting improvements to enhance the customer experience and streamline support operations.
• Assist with order management , including tracking shipments, processing returns, and ensuring timely deliveries.
• Contribute to a knowledge base by documenting FAQs and troubleshooting guides for internal and customer use.
• Process inbound leads quickly according to our guidelines to support efficient customer outreach.
• Provide on-call backup support for our after-hours team, as needed.

Who You Are

• In-office role in Charlotte, NC
• 1-2 years of customer support experience , preferably in e-commerce, events, or a service-based business.
• A strong communicator who thrives on the phone —you can confidently guide customers and de-escalate tense situations with ease.
• A customer-first problem solver —you anticipate issues, think critically, and turn challenges into positive experiences.
• Tech-savvy and adaptable —comfortable learning new tools and changing processes to ensure the best client experience.
• Highly organized and detail-oriented , able to manage multiple customer conversations without missing key details.
• Self-sufficient and proactive —you take ownership, seek out solutions, and continuously look for ways to improve.
• Flexible and dependable , with availability for some evenings and weekends, especially for urgent event-related issues.
• Team player, willing to step in where needed.

What We Offer

• Growth opportunities —we're scaling fast, and strong performers can advance.
• A supportive team that values collaboration and customer success.
• Equity in quick growing startup

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