Customer Success Specialist Job at Robert Half, Saint Petersburg, FL

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  • Robert Half
  • Saint Petersburg, FL

Job Description

Job Description

Job Description

We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.

Responsibilities:

• Provide basic troubleshooting assistance to customers and address their concerns effectively.

• Log service calls and maintain accurate records in the company database.

• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.

• Enter and manage data within internal systems to support operational efficiency.

• Collaborate with team members to deliver exceptional customer support.

• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.

• Address connectivity problems and guide customers through resolution steps.

• Respond to customer inquiries via email and other communication channels.

• Take initiative to learn and apply knowledge about the swimming pool industry.

• Handle other duties as assigned to meet departmental goals.

• High school diploma or equivalent is required.
• Exhibit a positive, goal-oriented, and adaptable attitude.
• Demonstrate strong communication skills and the ability to work well in a team.
• Proficiency in Microsoft Office applications, such as Outlook, Teams, Word, and Excel.
• Experience in technology-based customer support is preferred.
• Familiarity with the swimming pool industry is a plus.
• Ability to manage email correspondence and multi-browser navigation efficiently.
• Previous experience in customer success or call center environments is highly valued.

Job Tags

Permanent employment, Contract work, Work at office, Weekend work, Monday to Friday,

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