Job Description
We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.
Responsibilities:
• Provide basic troubleshooting assistance to customers and address their concerns effectively.
• Log service calls and maintain accurate records in the company database.
• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
• Enter and manage data within internal systems to support operational efficiency.
• Collaborate with team members to deliver exceptional customer support.
• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.
• Address connectivity problems and guide customers through resolution steps.
• Respond to customer inquiries via email and other communication channels.
• Take initiative to learn and apply knowledge about the swimming pool industry.
• Handle other duties as assigned to meet departmental goals.
• High school diploma or equivalent is required.