Job Description

Overview Handles customer inquiries received via email, chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches, look‑ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities. REMOTE - WORK from HOME available. Requires a clean, noise‑free workspace and a high‑speed internet connection. Applicants should reside in Iowa, ideally within a 60‑mile radius of Boone, Des Moines or Wilton. A stable high‑speed internet connection with a hard‑wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported. Responsibilities Managing client‑specific data using various resources. Communicating customer complaint trends and feedback to management. Performing basic customer account transactions. Maintaining performance standards and confidentiality. Adapting to changes while remaining productive in a fast‑paced team environment. Working cooperatively across all employee levels, vendors, and clients. Following established procedures and company policies. Other customer service functions based on workload and call volumes. Qualifications Preferably a High School diploma or equivalent. Background in customer service is advantageous. Basic proficiency in PC use and skills. Strong verbal and written English communication abilities. Possess problem‑solving skills. Minimum typing speed requirement: 20‑25 words per minute. Experience with using a 10‑key is preferred. Competence in basic math skills. Training Virtual training via Microsoft Teams. December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM Work Schedule 20‑40 hour work schedules available within the following parameters: Position Type Temporary Work Location The work may be completed remotely or in 1 of our facilities located in Boone, Des Moines, or Wilton. Salary Base wage = $14.50/hour Shift Differential For continual and reoccurring shifts. 2nd Shift : Mon‑Fri, 4:00pm-8:00pm Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm Example: Base wage + $.75 = $15.25/hour Weekend Shift : Sat/Sun, 10:00am-7:00pm Additional $3.75/hour worked on Weekend Shift Example: Base wage + $3.75 = $18.25/hour Equal Opportunity Equal Opportunity Employer - Veterans/Disabled Background Checks Post Offer, Pre‑employment background check(s) conducted on qualified candidates. Post‑offre, pre‑employment drug/health screening(s) required for some positions. Job Recruitment Scams Warning It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information. Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process. Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process. All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative. The FTC has issued helpful guidance about these types of scams at . #J-18808-Ljbffr CDS Global

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