Job Description
Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests alike will find five world-class golf courses built in harmony with the land, friendly and welcoming hospitality, and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf, Sand Valley offers guests flavors of the region through farm-to-table culinary experiences. From fat-tire biking, hiking, fishing, and kayaking to ice hockey or a guided cold plunge, Sand Valley is a year-round celebration of the outdoors. With 16 grass tennis courts, and the eleventh Court Tennis facility in the United States, Sand Valley has become a mecca for racquet sport enthusiasts.
Working at Sand Valley is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Sand Valley team works together to create experiences of a lifetime for our guests. We are passionate stewards of our resort, our community, and our environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary: - The Front Desk Agent assists with the day-to-day operational Front Desk activities including but not limited to check in and check out procedures.
Essential Duties and Responsibilities: - Communicate effectively with guests, management, staff and co-workers.
- Provide guests with all pertinent information regarding resort policies.
- Must be detail oriented with the ability to multi-task.
- Contact guests prior to arrival to make sure all details of reservation are correct and special requests are noted.
- Handle all in room amenity requests and special requests from guests and management.
- Perform check-in and checkout procedures. Complete check-ins and check-outs in a proactive manner.
- Oversee shift closures and verify that all the essential duties of a shift closure have been successfully completed.
- Work with service providers, such masseuse and shuttle transportation, to provide amenities for guests.
- Take golf and hotel reservations over the phone and/or in person as required.
- Provide friendly, positive, upbeat and hospitable service at all times. Publicly support all resort policies while ensuring that all other front desk staff are doing so.
- Ability to reconcile shift banks/financial statements.
- Promote resort amenities (restaurant, bar, retail) to guests to maximize resort revenue.
- Displays courtesy and professionalism in all contacts and will manage difficult or sensitive situations effectively.
- Demonstrates a calm and professional manner under the pressure of shifting priorities.
- Assist guests and staff with disputed billing situations.
- Perform additional tasks as assigned by management.
Qualifications: - High School Diploma required.
- Strong computer skills with Microsoft Word and Excel.
- Prefer a working knowledge of Visual One and Golf Pro.
- Demonstrated quality written, verbal, and interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
- Positive attitude, professional manner and appearance in all situations.
Physical Requirements: - Ability to read and write (English)
- Communicate verbally with staff members and/or customers
- Give and/or follow verbal and written instructions
- Perform mathematical calculations involving fractions, decimals, and percentages
- Retrieve, read and interpret information from technical sources
- Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
- Lift up to 30 lbs occasionally, 20 lbs frequently, and 10 lbs constantly
Working Conditions: - Work hours may include days and evenings on weekdays and weekends. Subject to inside and outside environmental conditions. May be exposed to inclement weather, potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers, misdirected golf balls, sharp and rapid moving equipment. Safety compliance is essential to prevent injuries from environmental conditions and equipment hazards.
Perks: - Golf Privileges
- Restaurant Discounts
- Retail Discounts
- Uniform Allowance
- Employee Meal Program
- Employee Assistance Program - Canopy
Classification: - Part-Time or Full-Time Seasonal, Hourly, Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
Job Tags
Hourly pay, Full time, Part time, Seasonal work, Outdoor, Flexible hours, Shift work, Night shift, Afternoon shift, Weekday work,