Front Desk Agent/ Night Auditor Job at SSC, Bethesda, MD

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  • SSC
  • Bethesda, MD

Job Description

Overview

The Night Auditor provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. This is a part-time role scheduled for 11 PM7 AM, including some weekends as required. Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).

Responsibilities
  • Greet and assist all guests with a friendly and professional demeanor.
  • Complete Night Audit Checklist.
  • Demonstrate knowledge of the Lodge Emergency Procedures.
  • Fully understand and be able to operate all relevant aspects of the front desk computer system.
  • Ensure prompt delivery of packages, mail, and messages as needed to guests.
  • Set up and manage breakfast program, as well as other front office operations.
  • Be familiar with and follow emergency procedures to ensure guest safety.
Physical & Mental Requirements
  • Light work: Lifting up to 20 pounds occasionally.
  • Must be effective in handling stressful and high-pressure situations.
  • Excellent problem-solving skills and ability to respond to guest needs efficiently.
Additional Requirements
  • Availability for night shifts from 11 P.M. - 7 A.M., with flexibility for some weekend shifts.
  • Must attend mandatory training and Orientation.
Education & Experience
  • High School diploma or equivalent.
  • Excellent organization and time management skills.
  • Ability to communicate clearly and effectively.
  • Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
  • Proven experience as a night auditor or in a similar role, preferably in the hospitality industry.

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Job Tags

Part time, Work at office, Monday to Friday, Shift work, Night shift, Weekday work,

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