Job Description

Job Description

Job Description

ob Responsibilities and Essential Functions

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues efficiently and accurately.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
• Collaborate with IT Director to escalate complex issues and facilitate timely resolutions.
• Document all technical inquiries, incidents, and solutions for future reference and continuous improvement.
• Assist in maintaining inventory of hardware and software assets.
• Streamline new system onboarding processes utilizing automation capabilities within Microsoft Entra
• Ensure compliance with company policies and procedures regarding IT security and data protection.

Core Competencies

• Responsiveness to Tasks
• Ownership of Projects
• Hitting Deadlines
• New Skill Development
• Tackling New Challenges
• Working Well with Others

Education and Experience (required)

• Associate's degree in Information Technology, Computer Science, or related field
• 2+ years of experience in a Help Desk Technician role or similar
• Familiarity with ticketing and asset management systems
• Experience administering Microsoft Intune and AutoPilot
• Working knowledge of intermediate network designs and functionality
• Intermediate to advanced understanding of Microsoft Windows operating systems and Office Suite

Education and Experience (preferred)

• Bachelor's degree in Information Technology, Computer Science, or related field
• Experience in oil & gas industry
• 5+ years of experience in a Help Desk Technician role or similar

Other Requirements

• Must be able to pass a pre-employment background screening
• Ability to legally work in the US without sponsorship

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