Job Description

We are looking for an IT Manager. This is a full time on-site direct hire position in Denver, North Carolina. In this role as an IT Manager, you will be responsible for overseeing all aspects of IT strategy to ensure the seamless operation of company technology infrastructure. This position is a hands on role and time to time you will be doing system administration as well.

Responsibilities as an IT Manager:

• IT Systems Administration & Security Management: IT infrastructure, including Office 365, network security, servers, databases, and user access management. Ensures compliance with cybersecurity best practices, data integrity, and proactive risk mitigation. IT inventory, ensuring all hardware and software assets are properly tracked and maintained.

• IT Strategy & Vendor Management: Develops and implements IT policies, procedures, and technology roadmaps to support business growth. Manages IT vendor relationships, ensuring timely issue resolution while strategically leveraging external partners for system integrations and software troubleshooting. Oversees third-party software implementations and ensures seamless system interoperability.

• Team Leadership & Delegation: Directly supervise Help Desk Support Technician responsible for IT troubleshooting, ticket resolution, and inventory management. Leads an offshore software development team, ensuring projects are delivered on time and within scope. Collaborates with all levels of the organization, from individual users to managers and leadership, ensuring IT solutions align with business needs and enhance operational efficiency.

• Process Improvement & Performance Monitoring: Establishes KPIs to track IT performance, system uptime, and software development efficiency. Continuously assesses technology needs and identifies areas for process optimization, automation, and cost reduction. Implements best practices to streamline IT operations and software management.

Required Skills and Qualifications for an IT Manager:

• 5+ years of experience in IT management, system administration, system integration, or software product management
• Extensive knowledge of Office 365, Salesforce and software integrations. Strong experience with databases, system architecture, and cloud-based IT infrastructure
• Proven ability to manage IT and development teams, delegate responsibilities, and collaborate across departments. Strong vendor management skills to ensure external partners provide timely and efficient resolutions. Excellent communication and problem-solving abilities, with a proactive and strategic approach to IT operations
• Ability to work in a collaborative, strategic, fast-paced entrepreneurial environment
• Effective management and interpersonal skills: empathetic, motivational, demonstrates high emotional intelligence, and communicates with ease
• Strong analytical and troubleshooting skills to identify, assess, and resolve IT issues quickly. Ability to make data-driven decisions and prioritize technology investments based on business needs
• Skills in managing IT budgets, cost optimization, and forecasting

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