Job Description
Join our fast-paced, high energy, thriving company! We experienced over 80% growth In 2023 and have more continued growth opportunities for 2024 and beyond. TLC Electronics is celebrating 40 years of business as an Electro-Mechanical Component Distributor and Wire and Cable Harness Manufacturer. TLC's ownership continues to re-invest funds into the company and promotes a family-oriented work environment. We are always thriving for excellence and continue to move forward with each new challenge. At TLC Electronics, we strive everyday to "Work together to enhance the lives of others"!
Job Purpose:
The Inside Sales Representative is responsible for building relationships with existing customers and finding new sales within those accounts. This position will also provide an escalation path for customers for requests or concerns.
Essential Duties and Responsibilities:
This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including but not limited to Quality Systems Regulations, ISO 9001/13485, government occupational health and environmental regulations and statutes).
Customer Relationship
Core Responsibility
• Build and maintain a strong relationship with the relevant customers
• Provide exceptional customer service internally and externally
• Work directly with internal departments to answer customer inquires and drive communication
• Lead and complete quarterly/annual reviews with customers
• Provide escalation path for customer inquires and complaints
Sales Activities
Core Responsibility
• Qualify identified leads and uncover customer needs
• Recommend TLC offerings by cross selling distribution and assemblies
• Prepare, propose, and negotiate quote pricing with customers
• Follow up on newly implemented accounts and projects
• Look for potential add-on/mating part opportunities to customers current product
Product Knowledge
Core Responsibility
• Keep up to date regarding knowledge of franchise line product information
• Ability to explain TLC's internal assembly capabilities
• Interpret customer drawings to look for product line cross opportunities
• Participate in franchise line product training
• Work directly with franchise line contacts as needed
Internal Operations Assistance
Secondary Responsibility
• Assist in CSR responsibilities as deemed appropriate
• Attend customer meetings, supplier trainings, and conferences as needed
• Assist Marketing in creating demand for TLC franchised products and TLC value added services
• Review data to determine actions needed to meet sales goals
• Provide input and review for process and procedure development
Other Duties as Assigned
Knowledge/Skills/Abilities:
• Organizational skills with ability to multitask effectively.
• High level of attention to detail.
• Complete data driven activities using multiple software tools. (ie. PowerPoint presentations, data analysis, graph creation, customer analytics, ect.)
• Excellent written and verbal skills, including telephone experience necessary.
• Strong analytical skills, including basic math.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to work closely with multiple personality types in numerous environments and stressful situations.
• Strategic, creative thinking to influence customer and supplier decisions.
• Skill to recognize problems, identify possible causes and resolve routine problems.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to establish priorities and work independently in a fast-paced environment.
• Highly developed sense of integrity and commitment to customer satisfaction by being service-oriented, friendly, courteous, and flexible.
Qualifications:
Minimum
• Associates degree and 2 years of sales experience or a combination of education and related experience.
• Proficient computer skills. (Microsoft Office Suite, ect.)
• Prior use of CRM and ERP softward.
• Electronic/Electro-Mechanical aptitude.
• Valid Driver's license and current auto insurance.
• Able to travel to supplier/customer locations within the area and may occasionally travel within the US for overnight trips.
Preferred:
• Bachelor's degree in a related field.
• Preferred five years sales related role, preferably within the electro-mechanical components or manufacturing industry.
• Medical Device aptitude and industry experience.
Physical Demands and Work Environment:
• Ability to use hands to finger, handle, or feel, and the ability to talk and hear.
• Ability to frequently sit for prolonged amounts of time, stand, walk, reach with hands and arm's length, climb or balance, stoop or bend, push, pull, kneel, and crouch as job requires.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds.
• Must be able to use a computer for extended periods of time.
• Must be able to operate office equipment, e.g. computer, copier, phone, etc.
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