Job Description

As an Insurance Screener, you will help Mylo deliver a great customer experience by processing incoming insurance mail, handling policy change requests, syncing accounts with carriers, interacting with customers on special service requests and assisting with daily tasks related to property casualty insurance. You will master insurance software and attain proficiency in insurance industry technical knowledge and broker policy and procedures.

Our ideal candidate will:

• Develop technical knowledge of the insurance industry and become familiar with Mylo's policies and procedures
• Process all types of incoming insurance mail and assist with day-to-day servicing of Property & Casualty lines
• Execute and deliver correspondence as needed
• Create certificates of insurance as needed
• Collect outstanding information from clients
• File documentation within applicable systems
• Process returned mail from insureds and insurance companies
• Obtain working knowledge of impacts of errors and correct errors on returned mail in a timely and effective manner
• Process information received from carriers that requires updates to internal systems

Requirements:

• High school diploma or GED
• A minimum of one-year experience in a business office environment
• Previous customer service experience
• Strong communication skills
• Ability to function as a team member, including the ability to adapt to changing priorities
• Must be able to perform tasks with great accuracy and attention to detail
• Strong organizational and time management skills
• Able to research and identify timely solutions to customer-related problems
• Familiarity with Microsoft Office products
• Previous Call Center experience preferred
• Salesforce experience preferred

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