Job Description

Job Description

Job Description

Service Desk Analyst 

The role:

As an IT Service Desk Analyst, you'll be the first point of contact for all IT-related inquiries and issues within our vibrant and fast-paced company. You'll play a key role in ensuring the seamless operation of our IT systems, providing exceptional customer service while troubleshooting and resolving technical problems efficiently. This role is perfect for a proactive individual who enjoys problem-solving and has a passion for technology.

You'll collaborate with various teams and departmental heads to ensure IT services meet their needs, support the setup of new users and hardware, manage software installations, and contribute to IT projects. If you are committed to maintaining a secure and efficient IT environment, we'd love to hear from you!

What You Will be Doing:

• Providing best-in-class, white-glove support to our end users to ensure they have a great user experience.
• Day-to-day service desk operations
• Onboarding and offboarding user accounts
• Managing company assets
• Creating and updating training material and documentation.
• Providing hardware support, hands-on testing and desk set ups.

What We Are Looking for From You:

• Experience working on a service desk providing first-line support for end users.
• Experience working within an ITSM.
• Experience managing users account in Active Directory and Entra ID
• Strong knowledge of Windows 10 and 11
• Knowledge of the Microsoft 365 E5 application stack.
• Knowledge of Microsoft 365 administration
• Exposure to Microsoft Azure
• Exposure to Windows Server
• Basic understanding of TCP / IP networking
• Exposure to PowerShell & scripting
• An excellent team player
• The ability to plan, organise and adapt to changing priorities
• Strong analytical and logical troubleshooting skills
• Good written and communication skills and an excellent team player while being able to manage your own workloads.

What You Get in Return:

• 20 days annual leave plus 13 paid public holidays
• Annual discretionary performance (individual and company related) bonus
• Day off on your birthday
• Volunteering leave
• Employee Assistance Program
• Designated learning and development time
• Employer retirement contributions

We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!

About us:

Inside Travel Group Ltd is a pioneering travel company with a passion for crafting extraordinary experiences in Japan. With offices in the UK, USA, Australia, and Japan, we have been connecting travelers to the heart and soul of Japan with our customised tours and unique travel experiences. Winning numerous awards for our innovative packages and services, we have built a reputation for excellence and sustainability in travel. Becoming B Corp certified in 2023 has further solidified our commitment to not just creating unforgettable holidays, but also to making a positive impact on the world.

Inside Travel Group participates in the E-Verify Program for all US based applicants.

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