Position Compensation Range:
$23.00 - $30.76Pay Rate Type:
HourlyCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
We also have a need for individuals on our Bilingual (English/Spanish) team. By utilizing your bilingual skills, you will get a 7% shift premium.
Primary Accountabilities
Specialized Knowledge & Skills Requirements
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
These offices are located in:
Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214
Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.
Core business hours are 7am to 10pm CT Monday-Friday and 8:30am-7pm Saturdays
New hire shifts will be evening shifts generally working no later than 8pm local time. All new hires will work a 9 hour Monday with a 7 hour shift later in the week.
All agents will work a 1 in 3 Saturday rotation with a comp day following their Saturday (generally a Wednesday or Thursday)
Training hours are 9:30am-6pm – No Time off allowed during training hours (Training is approximately 6 weeks)
Licenses
Travel Requirements
Physical Requirements
Working Conditions
#LI-Remote
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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