MAC / JAMF Support Analyst Job at Beacon Hill, Philadelphia, PA

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  • Beacon Hill
  • Philadelphia, PA

Job Description

To Apply for this Job Click Here
Our client in Philadelphia, PA is looking for a MAC Support Analyst to join their team. This is an on site position 5 days a week. Location is in the Fairmount section of Philadelphia. Parking is available at $6 per day.
Position Description:
  • Login to personal computers from home
  • Troubleshoot issues over the phone
  • Manage Desktop/laptop imaging for Classrooms/new hires using JAMF
  • Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support
  • Documentation, including revising and updating standard operating procedures
  • Process Help desk/IT tickets, appropriately prioritizing and escalating issues
  • Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users
    Required Skills:
    • JAMF experience
    • Experience imaging machines
    • Must have 3+ years field experience with basic & warranty Apple Certs, along with iOS, iMac/IPAD/Mobile device experience
    • Experience working with and supporting Mac OS and solving computer-related problems
    • Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support
    • Process Helpdesk/IT tickets, appropriately prioritizing and escalating issues
    • Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users
    • Demonstrated success in a customer support role and passion for helping others resolve any technical issues

      T1290625-PHI_1726068291
      To Apply for this Job Click Here

Job Tags

Remote job,

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