Job Description

APR Consulting, Inc. has been engaged to identify a Manager of Hotel Operations

Location : 16929 Chicken Ranch Rd Jamestown, CA 95327

Position : Manager of Hotel Operations

Pay Rate : Salary: $95-$110K (Depends on the experience)

Onsite

Summary:

As a vital member of the Administration team, the Manager of Hotel Operations acts as a Ambassador, ensuring that all actions align with the best interests of the business. This role involves leading and developing hotel management and Team Members to deliver an exceptional Guest experience. The Manager strategically plans and implements innovations to maximize efficiency and profitability.

Position Functions:

Essential Functions:

• Deliver exceptional Guest service with a positive attitude.
• Promote the Players Club loyalty program to Guests.
• Motivate and support Team Members, ensuring responsibilities are completed in line with departmental standards.
• Implement innovative strategies based on current trends to enhance the Guest experience.
• Stay updated on evolving hotel management technologies to improve efficiency.
• Analyze hotel revenue and labor reports, making strategic adjustments to optimize efficiency and profitability.
• Collaborate with Marketing to leverage offers and services effectively.
• Conduct financial analyses to monitor profitability and expenses. Work with leadership to contain costs and improve financial performance.
• Maintain relationships with suppliers and vendors, ensuring the quality of goods and services through regular performance assessments.
• Oversee inventory management, ensuring accuracy and controlling related expenses.
• Monitor and maintain the hotel’s facilities, equipment, and sanitation to uphold a healthy and safe work environment.
• Perform additional duties as assigned.

Core Leadership Competencies:

• Develop and communicate a vision that aligns with the business’s mission, inspiring team action.
• Focus on growing market share while identifying opportunities and mitigating risks.
• Stay informed of industry trends and external factors impacting operations.
• Explore revenue and profit growth opportunities, managing the department’s budget effectively and justifying operational expense requests with data-driven ROI.
• Demonstrate emotional intelligence and create a positive, supportive work environment that motivates the team.
• Build trust and foster collaboration by embracing diverse viewpoints, being present in interactions, and acting as a resource for others.

Skills:

• Strong listening and communication abilities.
• Problem-solving and critical thinking capabilities.
• Ability to work independently while maintaining high performance standards.
• Time management skills with adherence to business standards.
• Team-oriented mindset, promoting collaboration and teamwork.
• Commitment to exceptional service for internal and external Guests, ensuring a "clucktastic" experience.
• Enthusiasm for growth and development of self and Team Members.
• Relationship-building through honesty, integrity, and effective communication.
• Accountability and drive to exceed expectations.
• Ability to inspire, engage, and lead the team.
• (Bonus) Professional chicken whispering skills.

Qualifications:

Minimum Requirements:

• At least 21 years of age.
• Bachelor’s degree in Business, Hospitality, Tourism, Economics, or a related field.
• 7+ years of experience in a supervisory or managerial role.

Preferred Qualifications:

• Master’s degree in Business, Hospitality, Tourism, Economics, or a related field.

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