Job Description

JOB SUMMARY

The Operations Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment.

JOB DUTIES

• Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
• Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
• Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Manage staff training and provide organizational leadership
• Improve the economic standing of the program
• Promote cohesiveness in the office environment
• Manage day-to-day operations and client advocacy
• Collaborate with stakeholders regarding delivery of services
• Manage program score card, dashboard, and key performance indicators
• Comfortable with public speaking
• Communicate effectively
• Manage compliance with applicable legal requirements, standards, policies, and procedures
• Manage advanced reporting
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Manage complex service programs and special projects
• Identify and implement process improvement efforts
• Manage special projects including, but not limited to:
• Annual review of policy and procedures
• Annual review of standard operating procedures
• Annual satisfaction survey
• Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Manage marketing of services to referral sources
• Participate in, and assign, professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent company at stakeholder meetings, health fairs, and provider fairs
• Manage deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Manage client enrollment, assessments, and supervisory visits
• Manage the development of the service/support plan and budgets
• Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
• Manage payroll, authorization, and AR operations for the program
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in related field preferred
• 4 years leadership experience preferred
• Combination of education and experience
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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