Job Description

Job Description

The part-time Aesthetic Nurse Specialist, RN is a critical member of the Chapter team. This position is responsible for: delivering a variety of aesthetic treatments with exceptional skill and confidence, including facial aesthetic treatments, laser hair removal, and lab draws; delighting patients with exceptional customer service; supporting and participating in sales and marketing strategies; having up-to-date knowledge about Chapter products and services; and confidently educating patients on the benefits of Chapter products and services. This position is pivotal in achieving patient satisfaction, retention and word-of-mouth referrals, and will have a significant impact on the ongoing success of Chapter Medical Aesthetic Clinic. May travel between neighboring studio locations with the surrounding area.

• Delivers on Chapter’s promise of extraordinary results, innovation and safety by upholding all procedures and protocols and participating in advanced education specific to all regulatory agency and Chapter guidelines
• Maintains accurate and timely written and photo documentation for each patient interaction
• Upholds facility standards by assuring all treatment rooms, devices and supplies are organized and cleaned according to established procedures and protocols
• Consistently meets and/or exceeds individual key performance metrics (i.e. revenue per hour, retail, rebook, retention goals) by following established consultation and retail systems
• Educates all non-members as to benefits of Chapter membership and consistently reinforces benefit of membership to current members
• Ensures 85% + booked clinic schedule
• Represents Chapter Purpose and Values in all circumstances

• Education Level: Registered Nurse credential
• Job Related/Industry Experience: Licensed to practice in state of designated clinic
• Superior interpersonal and customer service skills
• Demonstrated strong sales skills including active listening, effective presenting, and handling objections
• Knowledge of modern office procedures and methods including telephone communications, computer systems, and record-keeping
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to handle and resolve recurring problems
• Potential travel to surrounding studio locations

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