Job Description

Job Summary:

Responsible for the onsite registration, arrival processes, discharge and insurance validation, with occasional guidance. Resolves issues related to registration, billing, insurance, and payment of accounts.

Key Responsibilities

• Performs all assigned area functions per departmental guidelines.
• Performs administrative functions to ensure the department operates according to policies, procedures and protocols.
• Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
• Provides customer service and status updates in waiting room, in-room, and prior to patient departure.
• Requests payment and provides payment plan information for patient account balances when necessary.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Documentation (Novice): Ensures that all documentation is complete, accurate, thorough, and compliant.
• Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment.
• Data Entry (Novice): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• System Knowledge (Novice): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce.

Core Accountabilities:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities:

Supporting Colleagues: Develops Self and Others: Continuously improves own skills by identifying development opportunities.

- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.

- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

Delivering Excellent Services:

- Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.

- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.

- Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

Ensuring High Quality:

- Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.

- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

Managing Resources Effectively:

- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

- Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.

- Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

Fostering Innovation:

- Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

- Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.

- Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

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