Job Description
Title: Technical Clerk II (Temporary Part-Time)
Department: Enrollment Services
Campus : Hardin Valley
Closing Date : Open Until Filled
Type of Appointment: Temporary Part-Time
Pay Rate: $15.38/Hr
*If you are a PSCC Student and eligible for the Student Employment Program, you will be paid on experience and the rates are $13.00 (no experience), $14.00 (6 months experience) and $15.00 (9 months experience)*. Work Hours : 31 hours per week
Position Summary: The overall purpose of this position is to provide administrative support for the college's Dual Enrollment Program. Major functions of the position are fielding customer service inquiries via phone, email, and in person from current and prospective students and parents; helping students through the enrollment process; scheduling appointments; and database management.
Duties and Responsibilities: 50%
- Assist students/parents with all onboarding/enrollment questions. As it pertains to Dual Enrollment. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures.
- Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (view/change their personal information, and apply for the Dual Enrollment Grant).
- Provide information to students, parents, staff, and high school partners regarding all enrollment and dual enrollment funding questions and/or requirements, including but not limited to myPellissippi navigation, transcripts, payments, testing, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, state, and federal Regulations.
- Collect, scan, download and update documents via various forms of electronic or non-electronic submission.
25%
- Utilize applicable software programs/websites such as: myPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, etc. and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including: interpreting registration holds, providing prerequisite overrides and clarifying dual enrollment eligibility requirements. Organize, maintain, document, and archive students' documents within BANNER.
20%
- Educate prospective dual enrollment students and parents by presenting at events throughout the year. Provide presentations and answer questions regarding admissions requirements, DE grant application processes, and steps for enrolling, etc.
5%
- Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Required Qualifications: - Bachelor Degree from an accredited institution and 2 years of customer service or call center experience to include financial aid.
- Associate's degree and 3 years of call center or customer service experience or a high school diploma and 5 years of call center or customer service experience is required for this position.
- High School Diploma and 5 years of customer service or call center experience to include financial aid.
- Associate Degree from an accredited institution and 3 years of customer service or call center experience to include financial aid.
- Must possess excellent communication, analytical thinking and problem-solving skills.
- Must be able to work independently, making confident decisions, as well as serving as a team player.
(Part-time work experience is calculated at 50% credit of full-time work experience)
Knowledge, Skills, Abilities and Work Characteristics: - Banner experience preferred
- Demonstrated strong customer service experience is a plus.
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu
If you are interested in this position, click on the link to the top left to apply.
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Pellissippi State Community College
Job Tags
Full time, Temporary work, Part time, Work experience placement, Work at office,