Job Description

Pay

$15.00 – $17.00 per hour
Potential commission opportunities available.

 

About the Role at Buddy Moving

Looking for a remote position where you actually get to help people—and not chase them with cold calls?

At Buddy Moving , our Customer Service Representatives are the friendly first voice our customers hear when they’re planning a move. Every call is from someone who wants our help. Your job is to be their “buddy” through the process: answer questions, walk them through options, and secure their move date with us.

If you enjoy talking to people, solving problems, and working from home, this could be a great fit.

What You’ll Do

• Answer inbound calls, texts, and/or web leads from people who are actively looking to move.
  
   
• Ask great questions to understand their move details and recommend the right service.
  
   
• Provide clear, accurate information about pricing, availability, and next steps.
  
   
• Use our CRM (training provided) to create and manage opportunities, notes, and follow‑ups.
  
   
• Book moves, update existing reservations, and deliver an awesome customer experience on every interaction.
  
   
• Work as part of a supportive remote team that relies on each other to pick up calls quickly and keep customers happy.
  
   

What We’re Looking For

• Comfortable and confident speaking with customers over the phone.
  
   
• Strong active listening and clear communication skills.
  
   
• Basic computer skills (email, web‑based systems, data entry).
  
   
• Able to learn our CRM and follow scripts/processes (we’ll train you).
  
   
• Organized, dependable, and able to work from home with minimal distractions.
  
   
• A positive attitude—we want customers to feel like they’re talking to a real buddy , not a robot.
  
   

This is not a cold‑calling sales job. All customers are contacting us because they are interested in moving services. Whether helping a customer schedule their move or working to a resolve an issue, our Customer Service Representatives are the first point of contact and set the tone for their entire experience with us.

Schedule & Job Type

• Job Type: Full‑time
  
   
• Schedule:
  
   
  • Day shift
    
     
  • Morning shift
    
     
  • Some evening coverage may be needed based on business demand
    
     
• Work Location: Remote (Texas residents only)
  
   

Benefits

We want our CSRs to feel taken care of—both at work and at home. Full‑time team members are eligible for:

• Health insurance
  
   
• Dental insurance
  
   
• Vision insurance
  
   
• Company‑paid life insurance (at no cost to you)
  
   
• Paid time off (PTO)
  
   
• Paid holidays (including New Year’s Day, Christmas Day, Thanksgiving Day, and Fourth of July)

• Work‑from‑home (we provide the equipment needed for your role)

Why You’ll Love Working with Buddy Moving

• No cold calling – everyone you talk to has reached out because they need help with a move.
  
   
• Team environment – you’re not just a headset and a script; we coach, support, and celebrate wins together.
  
   
• Growth potential – as we grow, strong performers will have opportunities to take on more responsibility.
  
   

How to Apply

If this sounds like you, submit your resume and tell us a bit about your customer service or phone experience. We review applications regularly and will reach out to candidates whose experience looks like a match.

We’re excited to meet our next great CSR “Buddy”!

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