Job Description

Job Description:

Reporting to the Regional Vice President (RVP), the Resident District Manager at UMass Lowell will lead one of the largest collegiate food and beverage operations in Massachusetts. UML Dining serves approximately 3 million meals annually and provides students, faculty and staff with an enormous variety of choices which include: 

• Two residential dining rooms, each with its own unique look, feel, and menu.
• 11 retail outlets, including Starbucks, Sal's Pizza, Einstein Bagels, Subway, and grocery/convenience stores.
• UMass Lowell Catering is the on-campus provider for all VIP events, departments, and student groups. 
• 6,000 seat arena, Tsongas Center, hosting concerts, hockey games, conferences and events.
• Oversite of 50 Warren property, a 365 day a year operation, inclusive of facilities and food/beverage operations.

The successful candidate will demonstrate the capacity to serve as a thought leader to keep the overall dining program at the forefront of trends and best practices and will:

• Possess a track record of progressive leadership skills - both within areas directly relevant to UML Dining and the broader institution - and the ability to influence and manage strategic and organizational change.
• Work in partnership with the client and management team, providing daily operational oversight and strategic advice and expertise in all things related to dining.
• Have strong human resource and financial management skills with full P&L responsibility.
• Have strong culinary skills with a focus on training and execution.
• Possess an ability to build social capital and develop critical relationships throughout the University.
• Bring a strong business sense and entrepreneurial skill set to the position. 
• Maintain a competitive outlook, constantly scanning for trends and evolving preferences that impact campus dining and student satisfaction.
• Possess an understanding of organizational dynamics with an ability to build, retain and recruit a diverse and inclusive management team (28 managers, 20 supervisors, 200 union employees and nearly 100 student workers) that empowers staff to reach personal and professional goals through a supportive work environment.
• Focus on positive employee relations, succession planning and professional development.
• Demonstrate knowledge of facilities management, including maintenance/housekeeping services, capital planning and renovations.
• Demonstrate a high level of personal energy, professional ethics, and integrity.

Primary Responsibilities:

• Manage all facets of the account including retail sales, finance, human resources, and dining operations with full P&L accountability.
• Drive retail and catering sales growth and profitability, while maintaining a hospitality centric program.
• Develop short- and long-term operational strategies in partnership with client and Aramark senior team members to provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost-effective manner.
• Create a culture of culinary excellence and customer service that embraces the diversity of UMass Lowell.
• Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques.
• Maintain a close working relationship with partner groups in functional areas, including Safety & Risk, Health & Wellness, Sustainability, Dining and Retail Operations, Human Resources, Finance, Marketing, Supply Chain and Compliance.
• Partner with the business unit leaders and other key stakeholders to drive chance and implement new business processes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

*Relocation Assistance Available*

Qualifications:

In order to be prepared for this leadership role, qualified candidates will possess:

• Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries.
• Demonstrated leadership skills with a broad knowledge of management practices, business judgment and client/consumer interaction.
• Confirmed ability to hire, assess, develop and grow hard-working talent.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership.
• Proven success in a repeatable business model, including leading through change and turnaround initiatives.
• Bachelor's degree is generally required to be successful; advanced degree in business or related field is preferred.

#FS-1000

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on  Facebook ,  Instagram and  Twitter .

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