Job Description

Job Description

The VIP Sales Executive is responsible for direct sales of the Company’s sampler package (Vacation Introductory Program) through a structured sales presentation which includes an exit survey conducted on all applicable tours that did not purchase the vacation ownership program during their scheduled tour.

We offer an excellent benefits package to our full-time Team Members that include:

• Salary is based on commission & bonuses governed by a compensation plan, which provides for an hourly rate of $14 as an advance against commissions. VIP Sales Executives have targeted annual earnings of $80,000 per year, with some Team Members earning substantially more based on their individual performance.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Our Sales Department operates 7 days per week - VIP Sales Executives generally start from 8:30am-8:45am. Paid training is provided. 5 day work week will be assigned following completion of training based on business needs.

What will I be doing?

• Follow through on all Vacation Introductory Programs (VIP) by phone to reduce the cancellation rate.
• Stamp all planners when you turn the tables.
• Accountable for meeting acceptable tour-to-sale ratio (VPG).
• Complete Vacation Program agreements in accordance with rules.
• Make the required presentation to every guest that is turned to you.
• Identity and resolve quality assurance issues.
  
   

Qualifications - What are we looking for?

 

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Minimum of 5 years of customer service experience.
• Consistent record of adapting to changes in a fast-paced environment.
• Ability to resolve complex customer service issues.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• High school diploma or equivalent.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a branded vacation ownership.
• Valid Hawaii Real Estate License.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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