Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a  Senior Professional Business Analyst - Imaging at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. 

Participates in support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery. Collaborate with other technology teams and clients to deploy technology architectures and solutions. Research, escalate, and resolve, technology problems relating to the global technology environment.

Here are the details on this position.

Your role in our mission

• This is an operations role. The person filling this role will be working with the Imaging System. 
• Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support.
• Be a knowledgeable bridge between clients, project managers and technical staff.
• Hourly interaction with other members of the Level 3 technical team is expected.
• Interaction with Level1/Level 2 support personnel and client end users will occur on a regular basis. 
• Manage regular maintenance tasks, error queue processing, and trouble ticket troubleshooting. 
• Leading a team and assigning problems and incidents to ensure the client Service Level Agreements are met. 
• Provide and maintain application availability. This includes the periodic monitoring of servers, applications, webservices, etc. using manual and automated means. 

• Desire to learn and adapt to the latest Imaging Technology

What we're looking for

• 6 or more years of experience in a relevant Business Analyst position working with business processes and process improvement
• Experience with Hyland Software, Jira and Service Now .
• Experience working with the interface of information technology with functional groups within an organization
• Experience with business process and information modeling tools and techniques

Preferred skills

• Good personal computer and business solutions software skills
• Analytical and problem-solving skills
• Good interpersonal skills to interact with customers and team members
• Good written and oral communication skills
• Presentation skills to communicate with management and customers
• Ability to work in a team environment

Professional skill requirements

1. Attention to Detail 
2. Oral Communication 
3. Teamwork/Collaboration 
4. Ability to multi-task 
5. Positive, can-do attitude 

What you should expect in this role

• Mandatory Office hours M-F 8a - 5p pacific time.
• Remote options are preferred from Pacific or Mountain time zones in US locations.
• Local candidates have the option to work hybrid if desired to our Roseville location
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is December 30, 2024

• #LI-HC1

The pay range for this position is $74,300.00 - $106,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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