Job Description

We are looking for a results driven Shift Lead to be responsible for the overall shift management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Shift Lead responsibilities may include supervising bakers and other staff while continuing to produce on the floor. Food service industry experience in fast paced, customer focused food service environment is highly desired.

Requirements:

· Previous leadership experience preferred

· Notable communication skills

· An eye for detail and accuracy

· Reliable with high integrity and a strong work ethic

· A team player

· Professional appearance and attitude

· Computer literacy

· Proactive organizational skills

· Ability to keep a positive attitude in a fast-paced environment

· Must be able to work a consistent schedule of 35 hours or more per week (including weekends)

· Must have reliable transportation

· Must be 20 years or older

Responsibilities & Expectations:

· Oversight of all stations while on shift – knowledge of the flow of each station – know how each station should run their flow and keep up to best possible standards/metrics

· Assist Managers in keeping store metrics at company benchmarks

· Ensuring adherence of all bakers to corporate/company standards – includes uniforms, appropriate dressing techniques, mixing techniques, corporate policies, etc.

· Communication w/ GM – includes weekly meetings, daily game planning, staff issues, etc.

· Constructively Reprimanding and writing up bakers when necessary and appropriate

· Handle customer service issues, complaints and issuing of refunds

· Trouble shooting tech and door dash issues

· Assist managers and implementing new processes or corporate updates

Benefits:

· Full benefits for Full Time Employees

· Tips

· Sampling Cookies, Employee Discounts

· Flexible Scheduling

Crumbl is the fastest growing cookie and dessert company in the nation and we offer a fun and inclusive work environment, where you'll get to help us become the best brand in the nation.
At Crumbl, our secret ingredient is you! Our Crumbl Crew is the heart and soul of every sweet moment. With their passion, smiles, and dedication, they truly add the perfect finishing touch to every dessert. Join us today and help us on our mission of bringing friends and family together over a box of the best desserts in the world!
Our Values
Experience – We build experiences that surprise and delight
Relationships – we foster meaningful relationships
Authenticity – we are authentic and transparent in all we do
Innovation – we pursue what’s next without fear

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