Job Description
Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving potential for the future of work.We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work.
Position Summary:
Responsible for the execution, development, implementation, administration, and monitoring of Human Resources (HR). This includes recruitment, Onboarding, employment relations, performance management, compensation, staffing, learning & development (L&D), Diversity, Equity, and Inclusion (DEI) initiatives, benefits design, labor law interpretation, measurement, reporting, and policies.
Essential Duties and Responsibilities:
- Oversees the overall HR functions, including talent acquisition, employment relations, benefits, learning and development, GWH Temporary Services (GTS), and record keeping.
- Establish and implement short and long-range departmental goals, objectives, policies, and operating procedures.
- Develop budgets and manage expenditures for areas of responsibility, including capital expense budgets.
- Directs talent acquisition to fulfill the mission, employment, and operational objectives and supply optimum and effective human capital.
- Fosters and advances HR performance improvement aligned to the Mission, Core Values, GWH Policies & Procedures, and GWH Guiding Principles.
- Oversee employment relations issues and support the effective resolution of risk-related matters in the best interests of the associates and GWH, ensuring a motivated and productive workforce and legal compliance.
- Directs the design and administration of compensation, employment relations, and benefits programs to ensure GWH successfully attracts and retains necessary talent within available resources.
- Oversees the HR and L&D information systems to ensure data integrity and improve operating efficiency.
- Oversees the designs and delivery of HR subject matter training to improve business results and mission delivery.
- Interprets and administers all governmental compliance laws and regulations, as established by the Department of Commerce and Labor, relating to Safety, Wage and Hour, Affirmative Action, Equal Employment Opportunity, Department of Transportation, Worker’s Compensation, Unemployment Compensation, in addition to those pertaining to personnel matters as required by CARF.
- Recommends and manages staffing levels to accomplish GWH goals and objectives.
- Prepares an annual plan and budget and is accountable for achieving and/or exceeding goals while operating within the budget.
- Create and maintain a value-based workplace environment for all team members.
- Supports and drives field alignment with organizational initiatives focused on providing a safe, clean, and positively engaged work environment.
- Cultivates an organizational culture steeped in accountability, performance excellence, and continuous improvement.
- Recruit, hire, manage, and evaluate all department personnel under his/her supervision.
- Collaborates effectively with the Executive Team, direct reports, and the Board of Directors in formulating and updating the strategic plan.
- Establishes and implements operational policies, procedures, and quality standards for all functions within the departments supervised.
- Forms and maintains meaningful partnerships and collaborates effectively with the Executive Team and the Board of Directors.
- Monitor operations execution to ensure CARF standards of compliance are met.
- Assures a workplace free from discrimination and harassment throughout supervised departments and takes prompt action, within GWH’s policies, to address such allegations or incidents.
- Performs other duties as assigned by the President/CEO and/or Board of Directors.
Additional Responsibilities:
- Demonstrates professionalism and good judgment and presents a friendly, cooperative attitude.
- Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
- Ensures all data reports, funding applications, and other administrative documents are reviewed and edited.
- Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
- Must be punctual, have dependable attendance, and maintain an appropriate appearance.
- Must safely conduct work, maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
- Adheres to local, state, and federal laws and regulations.
- Must have a valid driver's license and liability insurance.
Minimum Qualifications:
- A bachelor’s degree is required.
- A master’s degree is preferred. Professional certification in lieu of the degree is required.
- CHRO certification is preferred.
- Minimum of ten (15) years of successful experience in HR and business management operations.
- Experience with Human Resources Management Systems (HRMS), Learning Management Systems (LMS), and Microsoft Office applications.
- Excellent written and verbal communication skills with a working knowledge of grammar usage, letter writing skills, and proofreading.
- Resourceful, detail-oriented, and able to prioritize and manage multiple tasks.
- Experience in developing and delivering training in a variety of methodologies
- Must maintain a high level of confidentiality.
- Excellent computer skills (proficient in Microsoft Office).
- Ability to receive critical feedback and deal calmly and effectively with high-stress situations.
Key Performing Indicators (KPI):
- Ethics and Integrity.
- Mission employment program goals met within budget.
- Retention Rate (New Hire 30, 90-day and annual).
- Talent Acquisition (Time to Hire, and # of hires) vs LY.
- Labor Cost as % of Sales vs LY.
- Labor Hours per Donor.
- Group healthcare costs vs expected.
- Safety: total case and lost time case incidence rates.
- Customer Service Survey Scores vs goal.
- Learning Plans- goals vs achieved (<5% of all Goodwill Houston population with past due training).
- Reporting (Up to date and available HR and L&D metrics).
- Donor value vs LY.
- Transaction value vs LY.
Physical Requirements/Work Environment:
- Ability to sit, stand, bend, and reach.
- Ability to lift, push, pull, up to, 25 lbs.
Job Tags
Temporary work, Local area,