Emergency Communications of Southern Oregon (ECSO) is hiring for the position of 911 Calltaker-Dispatcher. ECSO is an emergency calltaking and dispatch facility located in Jackson County, Oregon, serving the population of the beautiful Rogue Valley and Crater Lake National Park.

No experience is necessary to apply, as we provide a paid training program to successfully hired candidates. Applicants with experience in public safety dispatching or calltaking are also encouraged to apply.

Important! - Please note: Before applying, please be certain you are able to type 40 wpm (after deductions for errors) on a standard keyboard. Keyboarding and Data Entry are essential baseline skills for this position and are not taught in our training program.

Starting pay for trainees is $4,705 per month. Step increases are earned by years employed up to $6,003 per month at the top step (55 months of service.)

Timeline
Now through mid-February - skill testing to qualify for interview
February 23rd - panel interviews
March/April - further evaluation for passing candidates (background checks, etc.)
April 12 - estimated hire date / start of training (subject to change)

All applicants will be given a skills test to measure Keyboarding speed, Data Entry speed, and other job-related abilities. The test takes approximately 30 minutes to complete. It can be done on your home computer or at our facility. To take the test at home you will need:

• Computer with a keyboard (the test is not touch-screen enabled)
• Reliable internet connection
• Standard web browser (Edge, Chrome, or Firefox are recommended. Safari is possible with adjustments. Other browsers might not correctly run all test elements.)
• Optional: mouse or trackpad (your keyboard's Tab/Shift-Tab can be used to navigate instead)
• Optional: Audio speaker or headphones (one test uses an audible alert tone; but the alert also flashes onscreen)

(Please note: ECSO no longer has appointments available to test in-person at our facility this month. We are only accepting online testing applicants at this time.)

Job Description

Below is a general description for this position. For a more detailed list of duties, responsibilities and work conditions, please go to https://ecso911.com/employment/job-description/

A 911 Calltaker-Dispatcher receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public; processes information using a computer-aided-dispatch (CAD) system; dispatches appropriate emergency service agencies such as police, fire and emergency medical units; and monitors public safety units in the field. They also retrieve and enter computer data for emergency response personnel within the service area. (This general description reflects the concept and intent of this position and should not be construed as a detailed statement of all the work requirements that may be inherent to this position.)

Some competencies for this position are:

• Ability to act calmly, quickly, and with accuracy in emergency situations on a continual basis and to multi-task complex situations within a short time period
• Ability to follow moderately complex oral and written instructions and to speak the English language clearly and quickly with a well-modulated voice
• Ability to spell, punctuate, and write English grammar correctly
• Ability to read and interpret street and location maps
• Ability to maintain effective working relationships with employees, Users, associated agencies, and the general public
• Ability to distinguish and simultaneously hear telephone and multiple radio traffic
• Ability to quickly read, process, and memorize considerable quantities of information

Shift Schedule

ECSO operates 24-hours a day, 7 days a week. Individual weekly shifts are 4 sequential days of 10-hours each. Our earliest daily shift is 5 AM to 3 PM and our latest shift is 9 PM to 7 AM with a variety of other options staggered throughout the day. During the initial training months, a new hire must be able to work the same shift as their trainer. After release from training, shift schedules are bid by seniority for 4-month blocks (per our collective bargaining agreement with the dispatchers' union.)

Requirements

• Age 18 years or older
• Graduation from high school or satisfactory completion of the General Education Degree
• Ability to type 40 wpm (net) on a standard Keyboard
• Ability to enter alphanumeric data with minimal errors whether data is received visually or aurally
• Able to successfully satisfy a thorough personal history background check, which will include a criminal history check
• Able to pass a psychological exam
• Able to pass pre-hire drug testing
• Proof of eligibility to work in the United States of America
• Preferred: Experience in computer data entry and retrieval of information
• Preferred: Experience in dealing with the public
• Must be able to obtain and keep the following certifications (acquired during training and employment): Oregon DPSST Telecommunicator, Oregon DPSST Emergency Medical Dispatcher, International Academy of Emergency Dispatch (IAED) EMD Certification, First AID/CPR, LEDS, NENA Hearing Standards for Public Safety

ECSO is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other classification protected by law. Veteran’s preference available.

Job Type: Full-time

Pay: $4,705.00 per month

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Overnight shift
• Overtime

Ability to commute/relocate:

• Central Point, OR 97502: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have, at minimum, a high school education or equivalent?
• Fast and accurate keyboarding is an essential skill for this position. Are you able to type 40 wpm (net) on a standard keyboard?
• After the interview stage, applicants selected for potential hire will undergo a thorough personal history background check, a criminal history check, a psychological exam, a pre-employment drug screen, and a physical examination declaring their ability to perform the job duties. Are you willing to undergo all of these?
• Although marijuana has been legalized in Oregon, it has not yet been legalized at the federal level, so ECSO cannot accommodate the use of marijuana in any form by its employees. Please answer "yes" to acknowledge that you understand this restriction.
• New ECSO employees are under an 18-month probationary period, during which time they must demonstrate fitness for the position to continue employment. Please answer "yes" to acknowledge you understand this.
• Do you affirm that, if hired, you would you be willing and able to work any shift; whether by assignment during initial training or, after passing training, by the seniority-based shift selection process? (For details, see the Shift Schedule section of this job listing. This is established in our collective bargaining agreement with the dispatchers' union, so exceptions cannot be made and no guarantees can be made that a new hire will be assigned any particular shift.)
• If you currently reside in Jackson County or Josephine County in Oregon, please answer this question with "Resident." For applicants from anywhere else, please be aware that ECSO cannot make contingent job offers to long distance applicants prior to their relocation to the Medford, Oregon area. If you are already planning to relocate to our area, please use this space to give us your anticipated date of arrival (and anything else you would like us to know about your plans.) We can conduct your skills test online in advance; but your interview and any subsequent steps would need to wait for when you are here in person.
• Are you able to take the skill test remotely online? (Please note: ECSO no longer has any appointments available this month to test in-person at our facility. We can only accept online testing applicants at this time.)

Work Location: One location

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