Account Management Clerk (FT) Job at VSSI
Hourly pay: $16/hr - $19/hr depends on educational background and working experience.
Summary: Responsible for managing all aspects of order processing, fulfillment and customer services. Ensure timely response to internal/external customers’ requests and achieves customer satisfaction goals.
Summary: Responsible for managing all aspects of order processing, fulfillment and customer services. Ensure timely response to internal/external customers’ requests and achieves customer satisfaction goals.
Daily Responsibilities:
- Accept customer/vendor orders, answer customer / vendor email or phone call in timely manner. Communicate with planners, production, pricing team and warehouse to provide customers with estimated delivery time (ETD) and price information.
- Process order in system, arrange shipment and issue invoices as product shipped.
- Trace shipment and provide customer/vendor shipment pre alert and status.
- Prepare back order and fulfillment report to customer on weekly/monthly basis.
- Conduct weekly reconciliation review with customer/vendor to ensure KPI target achievement.
- Issue credit or debit note if needed based on order reconciliation results.
- Issue Account Receivable (AR) report to customers periodically to ensure no past due invoices occur from customer.
- File copies of orders received, or post orders on records.
- Compute total charges for merchandise or services and shipping charges.
- Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
- Recommend packing/labeling or make shipment recommendations.
- Perform other duties as assigned.
Warehouse Efficiencies:
- Builds and maintains a work environment that is positive and is supported by op0en feedback and two-way communication at all levels.
- Keeps warehouse organized and clean at all times.
- Responsible for maintaining a positive work environment while supporting the company’s culture.
- Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
Education and/or Experience:
- High school graduate or equivalent.
- Must have MS Word and intermediate to high EXCEL experience (such as V-lookup function).
Essential Skills:
- Works well with a team and exhibits effective communication skills providing instructions and suggestions about order processing flows to management and other associates.
- Pays close attention to detail and can identify order discrepancies and resolve situations with variance.
- Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
- Must be hands-on with ambition and drive to succeed - “Makes things happen”.
- Goal oriented and must be accustomed to achieving results through team-work.
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