Job description

About Upshift:

Upshift is an on-demand staffing platform that offers Upshifters (those who work through the Upshift app) the opportunity to pick up shifts at local businesses at the touch of a button. It also allows businesses to choose amongst a large pool of Upshifters to find the best people available to fill their shifts. It’s an incredibly user-friendly application that is revolutionizing the gig economy for many businesses and people looking for on-demand work opportunities. We are backed by Indeed.com- the world’s largest job site and are headquartered in Cincinnati.

About This Job:

Upshift is expanding nationally and we are looking for an Account Manager to work closely with our clients to provide exceptional customer service that will solidify the accounts as lifelong customers. As an Account Manager, you would work closely with Territory Sales Managers in order to grow their markets and leverage the relationships to expand. This role will require you to be on call at least two weeks a month and always be reachable via phone call, text, or email in case of emergency. This opportunity also has the potential for significant professional growth. You will play an integral role in providing the service we are known for. This position involves a base salary and performance-based bonus.

Responsibilities:

• Maintain and grow relationships with new and existing clients
• Be available and responsive whenever a client has an emergency or pressing issue
• Cultivate relationships to expand on them and land new business
• Ability to demo all aspects of the Upshift technology
• Monitor assigned Upshift markets to ensure success across client portfolio; Includes scheduled outreach and plans for re-engaging dormant accounts
• Work closely with Sales Managers to provide exceptional customer service
• Detail oriented and professionally focused
• Ability to communicate well on a personal level without bringing emotion into it
• Ability to talk down situations
• Quick thinking and problem solving

Qualifications:

• Previous customer service experience is a plus
• Comfortable working independently
• Ability to pick up new technologies quickly
• Strong interpersonal communication skills and ability to manage stress
• Willing to work on tasks beyond the job description to help team members when needed
• A desire to innovate and improve upon existing processes
• Must be coachable and open to changes as we are constantly improving our process

Employee Benefits:

• Stock: Upshift is all about ownership mentality! We all live and breathe the company. Every employee is a stakeholder in our future through stock options.
• People: Work with talented, collaborative, and friendly people who love what they do.

All resumes should be submitted in PDF or Indeed Native formats. Word resumes will not be considered.

Upshift is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.

Job Type: Full-time

Pay: $50,000 per year

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cincinnati, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Account management: 1 year (Required)
• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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