Account Manager - LTC Pharmacy

CorsoCare Pharmacy, Eastpoint, MI

Position Summary: This position is responsible for securing and maintaining relationships with new pharmacy clients. Identifying new business opportunities and developing strong relationships with key process stakeholders.

Required Experience for Account Manager Pharmacy:

• Long Term Care (LTC) Pharmacy Experience, specifically Licensed Assisted Living/Geriatrics
• A minimum of 10 years of experience in LTC Pharmacy operations
• A minimum of 5 years of experience in LTC Pharmacy Mgmt
• Demonstrated leadership capabilities with the ability to relate well to staff and other professionals.
• A valid driver’s license, reliable auto, and current auto insurance.
• Ability to travel 2-3 days a week, both in and out state, including overnight
• Able to communicate effectively in English, both verbally and in writing.
• Basic computer knowledge.
• Comprehensive knowledge of general nursing theory and practice.

Primary Responsibilities for Account Manager Pharmacy:

• Responsible for ensuring the pharmacy team executes delivery of medications promptly
• Coordinates with internal and external partners to ensure medication needs are maintained and that opportunities and risks are identified and adjusted
• Acts as the liaison for customer support and solutions
• Uses experience to drive efficiencies in supply chain and operations of the pharmacy to improve processes and build optimal efficiencies
• Assists in building and enforcing operating policies and procedures to ensure operational excellence
• Runs the operational performance using financial acumen
• Manages key metrics and optimizes cost management that follows script counts.
• Manage routine client support activities and resolution of routine to complex client issues and requests. Answer client questions over the phone or in person with LTC facilities
• Manage facility expectations of contractual covenants.
• Supports integration of the pharmacy into additional revenue opportunities
• Ensures that patients’ plans of medication are developed, implemented, and evaluated.
• Assures approval of plans for continuity of medication
• Addresses and correct all patient concerns related to medication
• Is always normally available during and after operating hours; may designate a qualified temporary replacement if he/she will not be available.
• Builds a strong client relationship by consistently delivering client interactions that develop trust and show value.
• Create tools and provide ongoing training to ensure customers are engaged and understand our value proposition for the patients we serve.
• Develops a cooperative relationship and communicates effectively and professionally with the physicians.
• Develops a cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive reviews to facility leadership to review business deliverables and evaluate new opportunities.
• Facilitate at both company and customer meetings to update and align the team and/or customer leadership on current updates, task progress, challenges, problem solving and career progression.
• Investigates and reports any problem relating to patient medication or conditions which might harm the patient and/or employee well-being and partners appropriately with Administrator and Human Resources.
• Immediately reports any accident, incident, lost articles or unusual occurrence to the Administrator.
• Attends pertinent continuing education programs other than routine in-services and shares information with staff.
• Ensures compliance with federal, state, and local rules, accreditation standards and pharmaceutical policies in all patient care aspects.

Professional Requirements Account Manager Pharmacy:

• Travels to locations for implementation of pharmacy services. Acts as onsite support throughout implementation process.
• Adheres to dress code, appearance is neat and clean. Completes annual educational requirements.
• Maintains regulatory requirements, including all federal, state, local regulations and accrediting organization standards.
• Maintains patient confidentiality and safeguards all patient related information at all times.
• Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty.
• Attends annual review and in services.
• Complies with all organizational policies regarding ethical business practices.
• Represents the organization in a positive and professional manner in the community. Communicates the mission, ethics and goals of the organization.
• Work independently making sound judgements based on assessments and data available.

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