Position Summary: Oversees the management of customer accounts; services customers by selling products, fielding questions, and resolving customer issues. Services existing account and also establishes new accounts.

Key Competencies

• Building Collaborative Relationships
• Innovation / Creativity
• Adaptability
• Developing Self & Others

Principal Accountabilities & Deliverables

• Sell/market Company products and services using all communications methods provided and within the parameters set by the Company
• Quote and negotiate product prices on behalf of the Company to customers, using
• independent judgment and discretion based on knowledge of current market conditions and other factors
• Receive customer questions, concerns and complaints and exercise judgment and discretion to resolve them on behalf of the Company
• Collect and disperse information relevant to the customer’s and company’s needs and use that information to provide superior customer service
• Continually analyze customer base and manage according to the best return on time invested
• Actively participate in strategic planning and annual budgeting by account
• Complete training courses, classes and seminars as assigned
• Maintain on-going product knowledge meetings for your customers
• Perform product maintenance through cycle counts as necessary for specialty item inventory
• Perform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employment

Education / Experience and Skills

• Typically requires a Bachelor’s degree in Business or related field
• Understanding or knowledge of lumber industry and the company products and services
• Ability to model the Capital values and to provide innovative solutions.
• Ability to effectively communicate, motivate and engage commitment of customers and team members
• Ability to drive and be accountable for results in a fast paced environment
• Ability to multi-task and have multiple projects going simultaneously
• A strong sense of urgency for goal achievement
• Results focused with ability to make quick decisions to changing conditions
• Strong follow-up is necessary on tasks to ensure proper results
• Detail-oriented with ability to handle details quickly, correctly and efficiently

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday