Job Description Job Title: Acura Accelerated/Express Service Advisor

Department: Service

Reports To: Service Manager/Fixed Op's Director

SUMMARY: To assist in the daily operations of the Acura service drive with customer greeting, customer write up, phone answering, scheduling appointments. The overall goal is you will take care of our Acura Express customers and be a strong support in many different areas for the service drive as outlined below and being part of a Acura Team.

Work Schedule: Every other week work schedule Monday – Friday: 7:30am – 5:00pm or 6:00pm. Then the other two weeks work Tuesday - Saturday with Saturday being an 8:00am – 4:00pm schedule.

MUST HAVE CURRENT 2 - 4 YEARS EXPERIENCE IN THIS TYPE OF POSITION - Hourly pay with various bonuses that are paid out weekly

ESSENTIAL DUTIES: include the following. Other duties may be assigned.

Answers telephones on service drive with enthusiasm and professionalism.

Respond to Emails from customers, as well as working within Auto Loop our appointment scheduling system.

Directs calls to appropriate service personnel with enthusiasm and professionalism

Schedules service appointments in our dealer management system (DMS), Reynolds & Reynolds

Support all service advisors & your specific team with cashiering, service repair order write-up, and greeting customers in the service drive area.

Support in writing up all Acura Express service customers and cashiering them.

Fill in for any main Acura service advisor in their absence.

Maintains customer waiting lounges throughout the day making sure that the area is clean, clutter-free, and picked up with magazines, newspapers, cups, cookies are made etc.

MARGINAL DUTIES: include the following. Other duties may be assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED)

Or two plus related experience or training

Or equivalent combination of education and experience

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

MATHEMATICAL SKILLS:

Ability to add and subtract two-digit numbers and to multiply and divide with tens and hundreds

Ability to perform these operations using American money and weight measurement, volume, and distance

REASONING ABILITY:

Ability to apply common-sense understanding to carry out detailed but noncomplex written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Job Type: Full-time

Pay: $35,000.00 - $43,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Rotating weekends

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Boulder, CO 80303: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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