SUMMARY

Reporting to the Department Supervisor, the Administrative Assistant position is responsible for assisting customers, handling all incoming and outgoing mail, ensuring that filing is completed regularly, answering phones, weigh trucks in and out, enter orders for customers and assisting the Department as necessary.

ESSENTIAL FUNCTIONS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Assist customers, by answering questions and providing information over the telephone
• File documents
• Perform general clerical duties including computer data entry, typing, and maintaining files and records
• Scale trucks in and out
• Assist with department projects
• Answer customer phone calls and route calls to the correct recipients
• Preform daily cycle counts as needed

ADDITIONAL RESPONSIBILITIES

• Special projects and/or other related duties as assigned

COMPETENCIES:

KNOWLEDGE, ABILITY & SKILLS

knowledge of:

• Principles of customer service
• Basic mathematics
• Modern office methods, practices, procedures and equipment
• 10-key proficiency; good data entry skills
• Computer proficiency including Word, Excel, Outlook
• SAP experience preferred

Ability to:

• Perform procedures in an organized and accurate manner; meet deadlines regularly
• Build and maintain positive working relationships with co-workers and customers
• Operate a computer for a variety of applications
• Communicate effectively with all levels of staff and outside customers
• Work independently with minimal supervision
• Problem solves and research issues
• Take and follow directions to stay on task in a fast-paced environment while maintaining tact and composure

Skills:

Entry Level Knowledge: Able and willing to perform roles and responsibilities of positions within his or her work group with in a lower pay classification in order to meet production demands.

Attention to Detail: Completes tasks efficiently and accurately while paying close attention to detail.

Follow Instructions: Reads instructions / labels and performs work as assigned by department supervisor or lead.

REQUIREMENTS:

One (1) year of customer service experience/exposure and Two (2) year degree or equivalent experience

PHYSICAL & MENTAL REQUIREMENTS: The usual and customary methods of performing the job's functions require the following physical demands: frequent use of keyboard, sitting for long periods of time, decision-making and concentration, exposure to noise, reading, and close-up work. Occasional bending or squatting.

WORKING CONDITIONS: Work is performed in a typical temperature-controlled environment subject to typical office noise and environment.

Our company is an equal opportunity employer committed to non-discriminatory employment practices abiding by the regulations as outlined by the EEOC. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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