Overview

Come expand your career with an organization that values and supports you to learn, grow, and develop. Join our collaborative, supportive, and results-driven team. This role provides the opportunity to bring your whole self to work, engage, lead, and drive your own learning and growth within the organization. La Crosse County leaders are committed to provide a supportive and inclusive work environment. We are also dedicated to your learning and development to grow in an organization that is deep in talent.

This is a specialized clerical support position in the Child Support Office performing a variety of skilled secretarial functions including typing, word processing, reception, and record keeping, and is often the main or only clerical support person for the department. This is a full-time position working Monday-Friday 8:00am-4:30pm, in-person.

Associate Experience – What’s In It For You?
Supportive, collaborative, inclusive, and diverse workforce.
Career learning, development, and growth opportunities.
Culture of respect and dignity, teamwork, honesty, and integrity.
Serving your community in a purposeful and meaningful way.
Flexibility with generous paid time-off benefits.
Excellent benefits:
••Wisconsin Retirement System - Very stable and strong
••Health Insurance with options for free care
••Dental Insurance with many services covered at 100%
••Life Insurance with short and long-term disability

Essential Job Functions

Maintains a high level of skill and familiarity with the terminology, practices and procedures of the Child Support Agency. Maintains a high level of attention to detail and accuracy. Maintains strict confidentiality of work-related material. Drafts legal documents such as remedial contempt orders, warrants for commitment, continuation notices, order to show cause, amends, orders for arrest and affidavits, motions to modify, motions to establish paternity and/or child support, affidavits and child support orders. Assists child support paternity specialists with paternity-related paperwork including processing of test results and is trained in obtaining genetic testing samples. Accepts address and employment changes from case participants and enters them in the State's Kids Information Data System (KIDS). Processes child support and fee payments according to government accounting practices, rules and regulations. Routes in-coming and out-going mail. Processes case applications and case referrals from economic support. Ensures that resource information is appropriately stocked in the brochure holder and maintains the communication bulletin board with current and pertinent information. Creates New Order Resource Packets. Generates KIDS reports and disseminates to child support specialists. Tracks warrant related information. Using a word processor, types office correspondence, memos and reports, including confidential material; may transcribe from Dictaphone; prepares reports and drafts correspondence; composes letters, uses photocopiers. Answers telephone, orders office supplies, files and keeps records. In offices where employee is the only clerical support person, acts as the receptionist for the office. Performs routine and advanced word processing functions with above-average proficiency. Performs data entry functions. Orders and maintains office supplies for the department.

Knowledge, Skills and Abilities

• Considerable knowledge of up-to-date office methods and procedures.
• Considerable knowledge of business English, grammar, punctuation and spelling and ability to set up and draft correspondence.
• Considerable knowledge of Child Support Agency functions and procedures.
• Considerable knowledge of legal terminology.
• Ability to relate to persons with a variety of social and economic levels, ages, and complex family dynamics.
• Ability to make minor decisions and answer participant questions in accordance with rules and regulations and Child Support Agency policies as designated.
• Ability to multitask, prioritize and problem solve in a fast passed environment.
• Ability to perform varied and difficult clerical tasks and to give instructions to the public in a clear and concise manner.
• Ability to make arithmetical computations and to keep a variety of records.
• Ability to meet, work with, and establish good working relationships with the public, County officials and other employees.
• Ability to understand and carry out oral and written instructions.
• Ability to work under limited supervision.
• Ability to work with confidential matters and keep confidentiality.

Training, Experience and Other Requirements

• Advanced training at a technical college with preference for an Associate Degree in Office Computer Specialist, Administrative Assistant, or related area.
• Advanced experience using Microsoft Office including Outlook, Word, Excel, PowerPoint and OneNote.
• Minimum of two years responsible office experience.
• Experience as legal secretary working with legal documents strongly preferred.
• Experience scanning and indexing digital files.
• Good phone and interpersonal skills to deal effectively with participants, attorneys and court officials.
• Demonstrated competency in advanced word processing and computer skills.
• High level of organizational skills, accuracy and attention to detail.
• May consider graduate from an accredited high school, or GED, with three years of appropriate and relevant secretarial/office experience.

Employees in this class are offered a comprehensive benefit package including:
~Health Insurance
~Dental Insurance
~Life Insurance
~Wisconsin Retirement System
~Vacation
~Sick Leave
~Holidays
~Deferred Compensation
~Section 125 - Flexible Spending Account
For a more detailed overview of each of these benefits