West Central Behavioral Health, the non-profit community behavioral health center serving lower Grafton County and Sullivan County, New Hampshire, is embarking on a four-year, transformational effort to become a federally-recognized Certified Community Behavioral Health Clinic. This will enable West Central to continue to provide high quality, person- and family-centered mental and substance use disorder services to underserved individuals of all ages, including our veterans, regardless of their ability to pay.

We are seeking a full-time Administrative Supervisor to oversee the day-to-day operations at our Lebanon, NH and Newport, NH sites ensuring that support to the clinical services allow for smooth clinical operations.

Responsibilities (partial list):

• Hires, trains, orients, evaluates, assigns, and counsels administrative staff at assigned site(s).

• Manages schedules of assigned clinical staff.

• Coordinates workflow to optimize administrative staff efficiencies and ensures appropriate coverage.

• Monitors and assists in the collection of active client delinquent accounts. Collaborates with billing on the development of procedures to involve the participation and cooperation of the clinicians to contain bad debt balances.

Conducts internal audits in the electronic health record to ensure documentation meets both the agency prevailing standards and He-M 400 and He-M 426 rules with respect to management of medical records, content and billing requirements.

Evaluates and produces metrics used to measure efficiency and effectiveness in order to drive process improvements aligned with desired staff outcomes.

Essential Job Requirements:

• Associate’s degree preferred
• Minimum of 3 year’s of experience in the healthcare environment
• Strong supervisory and interpersonal skills

Required skills:

• Excellent organizational and communication skills
• Excellent customer service skills
• Excellent computer skills and knowledge of Microsoft Office
• Ability to learn necessary computer and technical skills essential to the position and agency.

Be part of our team!

West Central provides a generous benefit package including medical, dental and vision insurance, 403(b) retirement plan with employer matching, life insurance, short-and long-term disability, critical illness and accident insurance pet insurance, tuition reimbursement, local discounts, paid holidays and paid time off!

Ask us about creative work schedules, remote/hybrid work, full time/part time, geographic options, different shifts, job sharing, even cross-functional work to keep things interesting!

We are committed to continuous improvement of our employees. We provide ongoing education through e-Learning, in-service programs presented by internal staff and external presenters. CEUs are available for most in-service programs.

Loan Repayment Program: As a nonprofit organization providing services to underserved populations, you might be eligible to participate in the following loan assistance programs:

• -Public Service Loan Forgiveness (PSLF)

• -Agency Student Loan assistance Program – eligible for up to $10,000 over 3 years

For over forty years, West Central Behavioral Health, a community mental health organization, has dedicated itself to “promote preserve and strengthen the mental health and quality of life in our community.” To accomplish this, West Central has assembled a team of talented professionals. Working together toward a common goal, our staff served nearly 2,000 children, adolescents, and adults last year.

We are an Equal Opportunity Employer.