JOB DESCRIPTION

Department: Community Development

Location Village Hall: 21801 Torrence Ave

Job Title: Customer Service/Clerical Support

Classification: Hourly/Non-exempt

Pay Range: Salary commensurate with experience

Job Summary

The Community Development Administrative Support position is the first contact for people doing business at Village Hall in representation of the Community Development department, greeting them and either handling their needs or directing them to the proper resources. This includes (but is not limited to) answering the telephone, greeting people walking into Village Hall and receiving mail. Public contact and cash handling experience is a plus as you will receive and receipt payments for such things as property taxes, utility bills, licenses and permits and court obligations.

Essential Job Functions

• Assist customers with Building Permit Applications

• Generate permits on the computer including but not limited to Fence, Deck, Roof

• Contact customers when permits are ready to be picked up

• Assist customers with Code Enforcement Complaints

• Create agenda packets for Board, Planning & Zoning and Board of Adjustment

• Assist customers with Zoning Request Applications

• Provide proper Notice of Zoning Requests as set-forth in the Illinois State Statutes

• Schedule appointments and meetings for the Director of Operations and Community Development Director

• Serve as Point of Contact for Community Development Department

• General secretarial duties for the Community Development department and the Director of Operations

•Assist in maintaining court documents, correspondences, legal documents, reports, and additional municipal forms.

• Must be able to work effectively under stress.
• Must have good verbal and non-verbal skills.
• Must be able to organize work, manage work schedules effectively, and multi-task.
• Effectively communicate with the residents, community, business owners and co-workers.
• Perform other additional duties as assigned

General Job Functions

• Receives and responds to diverse inquiries from the public, state agencies and other village departments.
• Review and proofread files, documents, and other printed material for completeness and accuracy, and corrects errors or facilitates the correction of errors including assistance with grant writing and submission.
• Receives requests, complaints, and information from the public and transmits to staff and/or council to process as needed. Handles when required.
• As required, answers village phones and provides information and assistance to the public on request. Assists them by answering questions, researching records, directing them to the appropriate person or recording and transmitting messages to village staff or officials.

Experience, Specialized Knowledge, and Other Requirements

• Familiarity with Sauk Village area

• Customer Relations

• Must demonstrate a high level of integrity and confidentiality

• Experience with Microsoft Word, Excel and Outlook

Knowledge, Skills and Abilities – With or without accommodations

• Knowledge of policies, procedures, and general functions of a municipal government.

Physical Requirements

• Essential job functions of this position require a significant amount of walking, standing, listening, communicating, sitting, transcribing, typing, and lifting and carrying a range of weight up to 20 pounds.
• Hours are Monday through Friday 8:00 a.m. to 5:00 p.m.

Requirements - educational, certifications and experience

• Minimum of 1 to 3 years of experience in a financial or professional office setting, municipal preferred.
• Excellent and proactive customer service and communication skills.
• Ability to accurately perform data entry and data retrieval on PC computer.
• Knowledge of modern office practices and procedures including knowledge of personal computers and software.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain a high level of confidentiality in general and as it relates to departmental information.
• Knowledge of and follow Village policies and procedures.
• Knowledge of EEO policy and show respect and sensitivity for cultural differences.
• Work with integrity and ethically uphold organizational values.
• May be required to be bondable.

Village of Sauk Village is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This job description should not be interpreted as all-inclusive or as an employment agreement between the employer and employee. It is intended to identify the essential functions and requirements of this job and is subject to change as the needs of the employer and requirements of the job change. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Any essential functions of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees are required to wear face mask.

Ability to commute/relocate:

• Sauk Village, IL 60411: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.