Admissions Counselor Job Description:

The Admissions Counselor is fundamentally responsible for enrolling new patients into Hope4Cancer’s treatment programs, ensuring an excellent experience for our Patients seeking alternative cancer therapy, by providing great customer service, information, and support.

As an Admissions Counselor, you will speak with hundreds of cancer patients each month and have a lasting impact on their cancer treatment journey. As such, this is both a rewarding and emotionally challenging role. It is the key role within our Admissions department, and we are looking for a special person to join our team who is wanting to make a positive difference in the lives of cancer patients, and has the talent to speak with people and communicate the value of what Hope4Cancer can provide.

Check us out at: hope4cancer.com

** Currently only accepting candidates from Idaho, Nevada, Texas, Alabama, Tennessee, Illinois, or Virginia.

Responsibilities:

· Act as the primary contact and guide for prospective patients throughout the Admissions process, helping them to understand their options and make their decision

· Meet with prospective patients by telephone or Zoom to explain our treatment programs and enroll them

· Assess prospective patients, gather appropriate information, enter it into CRM system, and recommend preliminary treatment plan

· Schedule appointments for prospective patients with the Admissions Doctor as needed, for evaluation of their medical records

· Provide excellent customer service, including motivation, inspiration, feedback and support to prospective patients

· Understand the treatment plans and treatment protocols that Hope4Cancer offers, explain them to patients and answer common questions about them

· Understand and use available tools/info to help prospective patients to understand Hope4Cancer and benefit from our offering – e.g. website, videos, survival statistics, books, patient portal, etc.

· Understand logistics of travel and help patient to figure out how to come to Hope4Cancer

· Understand and explain the experience that the patient will undergo at our treatment centers, for both initial stay and follow-up visits

· Follow up with prospective patients as needed, to enroll them

· Achieve monthly arrivals targets and other KPI targets set by Admissions leadership

· Increase conversion rates of prospective patients: from Leads to Potentials, and from Potentials to Arrivals

· Follow Admissions Team processes and Hope4Cancer company processes

· Continuously learn and improve performance

· Ensure that a high professional standard is achieved throughout the Admissions process

· Contribute knowledge and experience as feedback for the improvement of the Admissions team and processes

· Expedite the resolution of patient problems and complaints

· Other duties as required

Requirements:

· Fluent in both Spanish and English - speaking and writing

· Excellent customer service and sales skills

· Demonstrated ability to communicate and influence effectively across an organization

· Strong ability to multitask

· Attention to detail and problem-solving skills

· Stress tolerance and adaptability

· Excellent written and verbal communication skills

· Strong organizational and planning skills

Management Responsibility
This position has no management responsibility.

Position Type/Expected Hours of Work
This is a full-time position. Regular work hours will be 9:30am – 6:00pm Pacific Time including a 30 minute lunch, or other schedule as required by Manager. Our Admissions team members also work Saturdays from 9:00am – 1:00pm Pacific Time on a rotating schedule, and take 4 hours off during the same pay period to offset the hours. Overtime hours may be required, as directed by management.

Travel

Occasional travel may be required, e.g. to administrative office for training or meetings. Travel is expected to be 15% or less of total hours within a year.

Compensation

As this role does not have any direct reports, it is a full-time hourly role. Performance is incentivized with a bonus program. Pay range shown is hourly pay, not including monthly commission potential, which spans 0-30% based on performance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to exert up to 10 pounds of force and occasionally lift and/or move up to 20 pounds. This position requires the person to be able to work at a computer workstation for 8 hours/day or more as required - making phone calls, typing, attending video conference meetings, and communicating orally with clarity with prospective patients.

Required Education and Experience

· Proven success in sales and customer service

· Bachelor’s degree in relevant field (e.g. Business Administration, Marketing, Sales, Communications, Hospitality Management, Education, etc.) or five years’ related experience.

· or... significant experience in Medical field (e.g. Nursing)

· Experience in telephone sales is an asset

Reports To:

Admissions Manager

Disclaimer:

· Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time;

· This description reflects management assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned;

· This job description is subject to change at any time

NOTICE TO APPLICANTS/EMPLOYEES

Hope4Cancer, Ltd.

Please take notice that the Company collects certain information about you. For more information on the Company’s policies, please refer to the Company’s privacy policy on its website (for job applicants) and as provided by management (for employees).

California’s California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”) provide California applicants and employees with certain rights:

• Knowledge of information collected;
• Deletion of information collected;
• Opt-out of information collected;
• Opt-in of information collected;
• Correction of information collected;
• Go to court;
• Limit use of information collected;
• Not to be discriminated or retaliated against for exercising rights under the law.

Where We Get Your Information From.

The Company collects information about you from the following sources: 1) you; 2) prior employers, references, recruiters, job-related social media platforms; 3) third-party sources of demographic information; 4) third-party companies, such as background check companies, drug testing facilities; 5) claim administrators and investigators, and 6) publicly available sources, such as public social media profiles on LinkedIn, Twitter or Facebook. Depending on the Company’s interactions with you, we may or may not collect all of the information identified about you.

The Personal and Sensitive Personal Information That We Are Collecting.

We are collecting the following information:

• Identifiers, such as name, government-issued identifier (e.g., Social Security number), and unique identifiers (e.g., employee ID);
• Personal information, such as real name, signature, SSN, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, passport number, federal identification authorizing work in the United States, access and/or passcodes, insurance policy number, education, employment, employment history, bank account number, other financial information, medical information, or health insurance information;
• Characteristics of protected classifications under California or federal law through voluntary disclosure, such as age, marital status, gender, sex, race, color, disability, citizenship, primary language, immigration status, military/veteran status, disability, request for leave, and medical conditions. Such information will only be collected as permitted by applicable law and will not be used to make hiring or promotion decisions;
• Commercial information, such as transaction information and purchase history (e.g., in connection with travel or other reimbursements [or purchases from Company]);
• Internet or network activity information, such as browsing history and interactions with our online systems and websites and any personal information that you provide while accessing the Company’s computer systems, such as personal credit card information and passwords;
• Geolocation data, such as device location from usage of the Company’s devices;
• Biometric information related to access to the Company’s secured access points;
• Audio, electronic, visual, and similar information;
• Professional or employment-related information, such as work history and prior employer;
• Work performance information;
• Non-public education information; and
• Inferences drawn from any of the Personal and Sensitive Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

How Your Personal and Sensitive Personal Information is Used.

We may use Personal and Sensitive Personal Information:

• To operate, manage, and maintain our business;
• For hiring, retention, and employment purposes;
• To otherwise accomplish our business purposes and objectives, including, for example:

o Emergency services;

o Conducting research, analytics, and data analysis;

o Maintaining our facilities and infrastructure;

o Quality and safety assurance measures;

o Conducting risk and security controls and monitoring;

o Protecting confidential and trade secret information;

o Detecting and preventing fraud;

o Performing identity verification;

o Performing accounting, audit, and other internal functions, such as internal investigations;

o Complying with the law, legal process, and internal policies;

§ Maintaining records;

§ Claims processing;

§ Responding to legal requests for information and subpoenas; and

§ Exercising and defending legal claims.

• Any other purposes authorized by the California Privacy Protection Agency, California or Federal law.

We may or may not have used Personal and Sensitive Personal Information about you for each of the above purposes.

Sharing of Personal Information.

We may share your personal information for the business purposes described in this Notice with the following parties:

• Affiliates and Subsidiaries: We may share your personal information with our affiliates and subsidiaries.
• Service Providers: We may share your personal information with service providers, such as recruiters, pre-employment screening services, third-party benefits administrators, payroll processors, background check providers and others.
• Governmental Authorities: As required by law or legal process, we may share your personal information with federal or state regulatory agencies, law enforcement, courts and other governmental authorities.
• Professional Advisors: We may share your personal information with our professional advisors, such as auditors and law firms.
• Parties Involved with Business Transfers: We may share your personal information to third parties in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

In accordance with our policies and procedures, we will not discriminate or retaliate against you if you choose to exercise any of your rights under the CCPA or CPRA.

Selling of Personal Information.

The Company DOES NOT sell your personal information.

Data Retention.

The Company retains the information it receives about you for a period of up to 2 years, unless a shorter or longer period is required by California or Federal law.

For Inquiries and/or to Submit Requests for Information, Deletion or Correction.

Please contact either: (1) Hope4Cancer, Ltd., 2514 Jamacha Rd, Ste 502-153, El Cajon, CA 92019 or (2) toll-free at 1-833-464-6469 for inquiries about the Company’s policy, or to submit your requests for information, deletion or correction.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Application Question(s):

• Why do you think you'd be a great fit for this role? Why are you interested in this role?
• Are you available to work weekdays from 9:30am to 6:00pm Pacific Time, as your typical work hours?

Experience:

• Sales, Retail & Customer Support Occupations: 2 years (Preferred)

Work Location: Remote

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