POSITION SUMMARY

Admissions Team Members are responsible for ensuring the safe, smooth, and efficient operation of their assigned work location, as well as maintaining the cleanliness of their work location in both guest view and back areas while providing excellent Guest Service. Admissions Team Members perform all tasks with focus being on the guest experience. Work locations include but are not limited to, toll booths, ticket kiosks, season pass processing center, turnstiles, welcome center and parking lot. Communication of park information, admission costs and guidelines, safety rules, and crowd control are included in the daily job functions. Admissions Team Members work both indoors and outdoors in all weather conditions and often perform physically demanding tasks. Professionalism and a positive outlook are required at all times.

ESSENTIAL FUNCTIONS

• Maintain excellent Guest Service and ensure guest problems are handled appropriately including directing, answering questions, interacting positively, and resolving concerns
• Operate assigned Admissions locations in a safe, efficient manner in accordance with company policy and procedure
• Enforce and adhere to all departmental, park, and safety policies and procedures
• Complete all applicable department paperwork accurately and thoroughly
• Operate cash register and have thorough knowledge of procedures used in handling, recording, and counting money
• Represent the company to guests and other team members in a positive & friendly manner
• Complete PCI/Cash Handling training; perform in a manner compliant with company policies and procedures, including cash and credit card handling
• Protect company assets: money, merchandise, equipment. Maintain accurate records and loss prevention techniques by reporting any shoplifting, counterfeit bills, or any other activities that may be detrimental to the park
• Must be willing to work outside his or her zone of assignment to fulfill general park needs on occasion
• Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
• Represents the company to guests and other team members in a positive and friendly manner
• Satisfies Wild Adventure’s standards for performance and conduct. For example, reports to work regularly and on time
• “Create Memories Worth Repeating” for our Guests by exceeding guest expectations
• Perform other duties as assigned

WORK ENVIRONMENT: This position requires outdoor work in all weather conditions and in presence of dust and odors. Team Members are susceptible to the exposure of various chemicals, bodily fluids and bloodborne pathogens, prolonged exposure to sunlight or rainy conditions.

BEYOND PAYDAY PERKS:

• FREE Season Admission to Wild Adventures For You and One Guest
• Complimentary Tickets To Give To Others
• Exclusive Team Member Events
• Park Wide Discounts
• Internal Promotions / Career Development Opportunities
• Team Member Recognition and Prizes
• Wholesome, family-oriented work environment

COMPETENCY STATEMENT(S)

• Friendly - Ability to exhibit a cheerful demeanor toward others
• Energetic - Ability to work at a sustained pace and produce quality work
• Enthusiastic - Ability to bring energy to the performance of a task
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Patience - Ability to act calmly under stress and strain and not be hasty or impetuous
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems
• Accuracy - Ability to perform work accurately and thoroughly
• Accountability - Ability to accept responsibility and account for his/her actions
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Safety Awareness - Ability to identify and correct conditions that affect employee safety

EDUCATION: Currently enrolled in High School, High School Graduate, or GED preferred.

COMPUTER SKILLS: Strong basic computer skills; must be able to operate and understand the park's point of sale system(s)

OTHER REQUIREMENTS:

• Must be at least 16 years of age.
• Must be able to read, write, and speak English
• Must be able to wear appropriate job-specific personal protective equipment (PPE)
• Must be available to work days, evenings, weekdays, weekends, and holidays as needed
• Must have reliable transportation

Wild Adventures Theme Park is an equal-opportunity employer. Applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Wild Adventures Theme Park drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.