Advanced Technology-Sr. Support Technician Job at SEACOR Holdings Inc
SEACOR is a diverse family of businesses with career opportunities of all kinds open to dedicated people.
Position Title: Advanced Technology-Sr. Support Technician
Reports To: Manager Advance Technology
Schedule: Monday through Friday business hours and additional as required (may have to work weekends or after)
Location: Remote US West Coast Based in Washington/Oregon. Work Environment will be mix of office and industrial environments.
Required Qualifications: Network+, Cisco, Meraki, Exposure to Virtualization
Education: Associates Degree Associates Degree in Management Information Systems, Information Technology
Experience: One to five years of computer operations and networking experience
Languages: English
Skills/Software: Microsoft 365/Azure, Dynamics. Microsoft Server Operating Systems, Information Technology, Active Directory, Mobile Devices operating systems: Apple IOS and Android
Traits:
- Hardware and software setup and installation which includes personal computers, printers, peripheral equipment, phones, Microsoft Office suite, and various desktop applications.
- Prioritize and schedule customer support response.
- Triage and assign service portal requests.
- Facilitate resolution of service requests via service portal, e-mail and phone.
- Hardware and software maintenance which includes patch management and firmware updates.
- Review system management consoles
- Reset system passwords as needed/requested.
- Travel to vessels to perform onsite vessel health check visits.
- All other duties as assigned and any activities that support the key accountabilities.
Qualifications, Knowledge and Skills:
- One to five years of computer operations and networking experience
- Associates Degree in Management Information Systems, Information Technology
- Understanding of Microsoft Server Operating Systems & Active Directory
- Experience with mobile device operating systems including Apple IOS and Android.
- Basic familiarity of Microsoft 365/Azure.
- Basic familiarity with virtualization platforms (VMWare, Hyper V, Nutanix)
- Basic familiarity with Meraki Switching, Wireless
- Basic familiarity with Palo Alto Firewall
- Basic familiarity with Microsoft Dynamics
- Ability to prioritize multiple projects with conflicting priorities.
- Self-motivated, independent judgment, thoroughness, accuracy, and organizational skills required.
- Good verbal and written communication skills
- Good problem-solving skills: ability to deal with people in sometimes stressful situations.
- Knowledge of TCP/IP Networking
Physical Requirements:
- Work involves lifting and moving equipment up to 50 lbs.
- Work involves a high degree of flexibility regarding work hours; may have to work weekends or after-hours to install upgrades, fix problems, etc.
- Work involves travel up to 60% to conduct vessel visits, attend trainings and meetings mostly on the West Coast.
Salary range: $110K to $130K
Based on experience.
Seabulk reserves the right to revise or change job descriptions and responsibilities as the need arises.
This job description does not constitute a written or implied contract of employment.
Equal Opportunity Employer/Veteran/Disabled
Safety.Service.Success.
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