Responsibilities:

• Aid and assist clients Airline cargo bookings exporting the USA
• Answering the phone in a professional and timely manner. A good telephone manner is essential
• Work closely with Quick offices, service partners and Q/A representatives to ensure continuous follow-up
• To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
• Tracking and tracing shipments
• Monitoring job alarms
• Familiarize yourself with all special services we can offer and ensure customers are given all options available
• Set up and organize special deliveries
• Help develop and maintain relationships with clients
• Demonstrate ability to work through problems with service partners, airlines and carriers with minimal assistance
• Customer support, quote, & research
• Ensure compliance with company policies and procedures

Shift: Second Shift : Sunday-Thursday 1300-2100

Requirements:

• Worked in a customer service environment. Air freight and courier services. Arranged Time Critical shipments.
• Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
• Excellent knowledge of international and domestic airline routings, geography and time zones
• Good knowledge and understanding of Import/Export of airfreight.
• Excellent time management with the ability to organize and manage multiple priorities
• Ability to establish and maintain a professional work environment
• Demonstrate written and verbal communication skills
• Strong interpersonal skills
• Must be able to work flexible schedule to a 24/7 operation
• Strong team player
• Customer service experienced required
• Knowledge of Dangerous Goods/Restricted Article Regulations preferred

Join Us!

Quick offers competitive wages, health benefits, retirement benefits and numerous other supplemental insurances including company paid Life and Disability insurance.

As part of the Kuehne + Nagel group of companies, joining our organization brings a wealth of opportunities to grow and expand your career.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Education:

• Associate (Preferred)

Work Location: In person

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